Desk Side Support

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

6 years minimum

Compensation

$41,600.0 - $45,760.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Windows Bomgar Microsoft Outlook Firefox IBM Hardware Management Console Web Browsers Information Management Microsoft Office Live Meeting Microsoft Office Microsoft Project

+5 more

Microsoft Visio Microsoft PowerPoint Cisco WebEx Extreme Programming Servicenow

Requirements

Total :6 - 8 years’ experience in Field Services support, tech Bar, Windows 10 and 11 upgrade, Hardware management for EUC, Information Management, or Customer Service management. Hub & SPOKE model, Device ordering.

Technical Requirements:

Disciplined, systematic problem-solving skills required

Windows Operating systems 10 & 11 with troubleshooting

Clients: Windows7, Windows Vista, Windows XP, Windows 2000

ITSM ticketing tools such as ServiceNow

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

Internet browsers (e.g. Explorer, Chrome, Firefox, Edge)

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Desk Side Support

Role details

Tech stack

Requirements

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