Senior Software Engineer

The MuleSoft AMS Senior Developer is responsible for leading Application Management and Support (AMS) services for MuleSoft-based integrations, ensuring platform stability, operational excellence, continuous improvement, and alignment with business objectives. This role combines architecture expertise, support governance, incident management, stakeholder communication, and platform optimization., * Own the overall MuleSoft AMS landscape, including support, maintenance, enhancements, and production stability.

• Provide architectural guidance for complex incidents, performance bottlenecks, and integration issues.
• Lead L2/L3 support activities and ensure adherence to SLA/KPI commitments.
• Drive Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Review integration designs, APIs, security standards, and deployment strategies.
• Govern production releases, change management, and environment management activities.
• Collaborate with business stakeholders, development teams, infrastructure teams, and vendors to resolve critical issues.
• Establish monitoring, alerting, and operational dashboards for proactive support.
• Identify opportunities for automation, cost optimization, and operational efficiency improvements.
• Support capacity planning, platform upgrades, vulnerability remediation, and compliance initiatives.
• Mentor development and support teams on MuleSoft best practices and architecture standards.
• Drive continuous service improvement initiatives and operational excellence programs., * Provide technical leadership across support and enhancement teams.
• Drive service governance and client engagement.
• Ensure risk mitigation, operational stability, and continuous improvement.
• Act as the escalation point for critical production issues and strategic platform decisions.
• Establish and promote MuleSoft architecture and support best practices across teams.

• Strong hands-on experience with MuleSoft Anypoint Platform.
• Expertise in API-Led Connectivity, RAML, DataWeave, API Manager, Runtime Manager, and CloudHub.
• Experience managing production support and AMS operations for enterprise integrations.
• Strong understanding of integration patterns, messaging systems, and middleware technologies.
• Experience with Incident Management, Problem Management, and Change Management processes.
• Knowledge of CI/CD pipelines, DevOps practices, Git, Jenkins, and automated deployment processes.
• Strong troubleshooting, debugging, and performance tuning skills.
• Experience working in Agile delivery and support environments.

Preferred Qualifications

• MuleSoft Certified Integration Architect (MCIA).
• MuleSoft Certified Platform Architect (MCPA).
• Experience with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar platforms.
• Knowledge of cloud platforms including AWS, Azure, or GCP.
• ITIL Foundation Certification preferred.

Key Performance Indicators (KPIs)

• SLA Compliance > 95%
• Production Availability > 99.9%
• Reduction in recurring incidents
• Improved Mean Time to Resolution (MTTR)
• Successful release deployments
• Customer Satisfaction (CSAT) and positive stakeholder feedback
• Delivery of automation and cost optimization initiatives

The base compensation range for this role in the posted location is: $89,400 to $166,398

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world., At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment., Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.