IT Help Desk Technician

In this role, you’ll troubleshoot hardware and software issues, support users across the organization, maintain IT equipment, and assist with manufacturing-related technology projects. This is a great opportunity to join a team where your technical skills and customer service abilities will make a direct impact, with the potential to transition into a permanent position.

What You’ll Do

• Troubleshoot and repair computers, hardware, smartphones, printers, phone systems, networks, and software.
• Provide hands-on IT support to employees and resolve technical issues efficiently.
• Use an IT ticketing system to document, track, prioritize, and resolve support requests.
• Assist with Microsoft Windows desktops, virtual desktops, servers, and Microsoft 365 applications.
• Troubleshoot network connectivity and assist with LAN/WAN infrastructure.
• Maintain IT asset inventory and coordinate with technology vendors as needed.
• Create and update online help guides and FAQs to help employees resolve common issues.
• Support IT administrators and engineers with on-site technical needs.
• Assist with technology projects supporting manufacturing operations.
• Participate in an after-hours on-call rotation and provide on-site support when needed.

• An associate degree, technical school training, or relevant computer certifications, along with approximately three years of related IT support experience.
• Experience providing IT help desk, desktop support, or technical service desk support.
• Experience supporting IT systems in a manufacturing environment is strongly preferred.
• Strong troubleshooting skills with Windows desktops, virtual desktops, servers, printers, smartphones, and software.
• Working knowledge of Microsoft Office and Microsoft 365.
• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, switches, and routers.
• Experience using ticket management systems.
• Excellent customer service, communication, and problem-solving skills.
• Flexibility to assist with after-hours support when necessary, including occasional visits to the local