System Support Specialist

• Independently perform extended burn-in, soak, and reliability testing on laboratory instrumentation.
• Operate instruments continuously or through extended test cycles to evaluate system stability and reliability.
• Monitor and troubleshoot hardware, software, communication, and instrument-related errors.
• Identify intermittent failures or performance issues that may not be detected during shorter functional testing.
• Analyze technical issues, determine potential root causes, and communicate findings to appropriate teams.
• Document system performance, failures, troubleshooting activities, and test results.
• Coordinate with Engineering, R&D, Manufacturing, Quality, and Service teams to investigate and resolve instrument issues.
• Support installation, qualification, troubleshooting, and release activities associated with laboratory systems.
• Provide technical guidance and day-to-day support to a junior System Support Technician.
• Ensure work is performed in accordance with SOPs, Quality Management System requirements, safety procedures, and applicable regulatory standards.

• Bachelor’s degree in Engineering, Life Sciences, Bioengineering, or a related technical field required.
• Previous experience working with laboratory instrumentation, technical equipment, product support, engineering, or a similar technical environment.
• Experience troubleshooting systems involving hardware and software strongly preferred.
• Ability to independently assess technical issues and drive troubleshooting activities.
• Strong analytical and root-cause problem-solving skills.
• Strong written communication and technical documentation skills.
• Excellent attention to detail and commitment to quality.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Comfortable providing guidance and support to a more junior team member.

This is an excellent opportunity for a technically strong candidate who enjoys hands-on troubleshooting and wants to play a key role in verifying the reliability and performance of laboratory instrumentation before release.