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IT Support Specialist

Prime Inc.
Washington, DC, United States
30 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Compensation
$45,000.0 - $50,000.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Windows Active Directory Apple IOS Apple Mac Systems JIRA Microsoft Outlook Cyber Security System Configuration Data Security Dynamic Host Configuration Protocol
+21 more
Domain Name System (DNS) File System Permissions Issue Tracking Systems Information Technology Operations Inventory Management Software Virtual Private Networks (VPN) Network Troubleshooting Networking Basics Remote Access Technology Azure Active Directory Microsoft SharePoint Virtual Local Area Networks Virtualization Technology Enterprise Software Applications Office365 Microsoft InTune Microsoft Onedrive Computer Equipment Firewall Services Module Servicenow User Accounts

Job description

  • Serve as a primary point of contact for IT support via phone, email, ticketing system, and in person.
  • Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
  • Assist users with account access, password resets, MFA issues, and general identity-management tasks.
  • Perform workstation setup, imaging, deployment, and peripheral configuration.
  • Support enterprise applications and departmental systems, including specialized tools.
  • Conduct root-cause analysis and implement long-term solutions for recurring problems.
  • Document all interactions and technical procedures accurately in the ticketing system.
  • Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
  • Manage user accounts, security groups, file permissions, and access requests.
  • Provide guidance, mentorship, and knowledge-sharing to support staff.
  • Assist with system upgrades, patching, deployments, and workstation lifecycle management.
  • Educate users on IT policies, procedures, and best practices.

Requirements

  • High school diploma or equivalent; associate degree or higher in an IT-related field preferred.
  • 1-4 years of experience in IT support, service desk operations, or system troubleshooting.
  • Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.
  • Experience supporting mobile devices (iOS and Android), including enterprise management profiles.
  • Proficiency with Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Excel, Word, and related tools.
  • Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.
  • Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems.
  • Ability to follow ITIL best practices for incident, problem, and change management.
  • Strong communication, customer service, and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Ability to lift, move, and install computer hardware weighing up to 25-40 lbs., * Industry certifications such as CompTIA A+, Network+, Security+, ITF+, or Microsoft certifications.
  • Experience with ServiceNow, Remedy, and Jira ticketing systems.
  • Familiarity with enterprise tools such as Intune, Azure AD, and virtualization platforms.
  • Experience configuring or troubleshooting VPN, remote access tools, and network authentication.
  • Knowledge of networking fundamentals such as DHCP, DNS, VLANs, and firewall rules.
  • Experience in asset management, inventory tracking, and equipment lifecycle management.
  • Experience in government, public works, or transportation IT environments.

Benefits & conditions

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

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Apply on www.indeed.com
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