Network Specialist I

Performs moderately complex (journey-level) computer systems support work. Provides customer support for agency information technology systems and operates automated office equipment in stand-alone, network, or mainframe environments. May train others. Works under general supervision, with moderate latitude for initiative and independent judgment., Technical Support and Equipment

• Troubleshoots and resolves computer-related problems.
• Sets up equipment for employee use and performs or ensures the proper installation of cables, operating systems, and appropriate software.
• Installs, maintains, relocates, tests, and upgrades new and existing hardware and software.
• Provides customer service and responds to user inquiries about computer software, hardware operation, and system and application use and interfaces.

Network Operations and Security

• Performs backup, recovery, and archival procedures for files stored on the PC systems.
• Assists with maintaining the network’s physical and logical structures and with installing and testing hardware and software.
• Supports performance tuning and capacity planning to improve network resource performance and helps maintain network support software.
• Assists with maintaining network operating systems and security software, including adding users and establishing access rights and privileges.

Communication, Training, and Evaluation

• Communicates with vendors, users, management, and network lead staff.
• Serves as the point of contact for remote network locations to clarify problems and identify solutions or corrective actions.
• Assists with or conducts evaluations of new or upgraded hardware and software, identifying strengths, weaknesses, and potential benefits to the agency.
• Performs related work as assigned.

• Basic knowledge of network infrastructure troubleshooting methods
• Personal computer hardware and software
• Laptop operating systems and security applications
• Performance-monitoring and capacity-management tools

Skills and Abilities

• Identify, analyze, and resolve network and computer system connectivity issues.
• Use IBM or Dell personal computers or laptops released by manufacturers within the past four years.
• Use Microsoft Office 2016, Office 365, or Office 2019, including Excel, Internet Explorer, Outlook, PowerPoint, Word, and Visio (or equivalent applications).

Registration, Licensure, or Certification Requirements:

Valid driver’s license

Initial Screening Criteria:

Two years’ experience in pc troubleshooting and customer service.

Two years’ experience in technical (computer) support providing direct end-user technical support and desk-side PC repair services

Graduation from an accredited two-year college with major course work in computer science, management information systems, or a related field is generally preferred. Education and full-time paid work experience may be substituted on a year-for- year basis.