IT Support Specialist

HNI Healthcare designs intelligent processes and technology to empower talented people to transform healthcare. Our people, processes, and technology align physicians with our hospital partners, strengthening and integrating hospital medicine programs under a value-based care approach.de

Information Technology support to system users. This support allows the organization to operate efficiently. Answer questions or resolve computer problems for employees either in person, via telephone, or from a remote location.

This is a hybrid position based in Austin, TX, requiring a combination of on-site and remote work to effectively support employees, equipment, and business operations.

What You’ll Do:

• Provide technical support for employees, providers, and business partners by troubleshooting hardware, software, and application issues.
• Support and maintain VitalsMD, SharePoint, intranet, and other business-critical systems.
• Install, configure, and maintain computers, printers, scanners, software, and related equipment.
• Manage secure connectivity to client and hospital systems, including VPN and network issues.
• Assist with system maintenance, security updates, antivirus protection, and workstation support.
• Develop and maintain user guides, training materials, and knowledge base documentation.
• Support reporting needs and collaborate with data and business intelligence teams.
• Coordinate with vendors and external partners to resolve advanced technical issues.
• Ensure employees have the tools, access, and technology resources needed to perform their roles effectively.
• Perform other duties as assigned.

• Extensive knowledge of computer system hardware
• Extensive knowledge in MS Windows Operating systems (Windows Server)
• Extensive knowledge in MAC OSX, IOS
• Extensive knowledge in mobile Android OS
• Extensive knowledge in MS Exchange, SharePoint Experience
• Knowledge in Security, Deployment, and Maintenance
• Knowledge of phone systems, PBX systems, and VOIP
• 4 - 5 years of IT background
• 3 years of telecommunications experience
• Proficient in Word, Excel, and Access - MS Office Applications
• Ability to listen to technical problems and offer support
• Excellent written and verbal skills
• Ability to manage workload and prioritize
• Critical thinking skills
• Ability to work with all levels of employees and clients
• Attention to detail
• Excellent interpersonal skills

Preferred Skills and Experience

• Excellent written and verbal skills
• Ability to manage workload and prioritize
• Critical thinking skills
• Ability to work with all levels of employees and clients
• Attention to detail
• Excellent interpersonal skills
• Artistic and creative ability, * High school diploma or equivalent required
• BS Computer Science is preferred
• Requires 4 years of IT experience including 3 years of telecommunications experience

Certifications and/or Licenses

• MCP, MCSE, CCNA - preferred

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance