Assistant-Network - IV - # 26-27133

• Must be US-based; role requires access to systems and vendor credentials
• Administer vendor onboarding for the Out-of-Franchise OSP program: review and validate daily onboarding requests, provision and deactivate vendor user access, manage vendor point-of-contact (POC) setup, and monitor the aging report through to completion.
• Ability to communicate effectively via written communications as well as displaying good interpersonal skills

MUST HAVE SKILLS

• Vendor or supplier onboarding and access administration (5+ years). Validate each request against records (legitimate vendor and POC, approved market, no mismatched fields). Provision and deactivate users across multiple internal systems. Check Telecommunication IDs and company email addresses for exact matches.
• Purchase order and invoice lifecycle support (5+ years). Create, modify, cancel, receive and accrue POs, and reconcile invoices to POs and contracts.
• Tracking, queue and ticket management (5+ years). Manage a high-volume daily inbox and ticket queue (for example AYS and Jira). Follow up on aging items and keep trackers and distribution lists current.
• Written communication and vendor-facing support (5+ years). Give clear instructions to external contractors, handle login and access problems the helpdesk couldn’t fix, and escalate when needed.
• Process documentation (3+ years). Write and maintain onboarding guides, admin guides and checklists.

Vendor/Supplier Management, Onboarding, Communication Skills, Interpersonal Skills, Telecommunications Industry, Telecommunications, Purchase Orders, Billing, Atlassian JIRA, Help Desk, * Smartsheet (forms, picklists and updates) and proficiency with AI tools such as Claude, Gemini and NotebookLM.

• Experience with telecom or outside plant (OSP) construction vendors and contract compliance (COIs, business licenses, master agreements).
• Experience with Canvas, NAR or similar engineering workflow and inventory systems.
• Reporting experience in Tableau or Looker Studio (for the monthly Quick Bid reporting).
• Experience building or supporting automation of repetitive administrative workflows. This could stand in for a gap in the must-haves.

EDUCATION/CERTIFICATIONS:

• Bachelor’s degree in business, engineering or a related field.
• Equivalent work experience is acceptable.