IT Manager

The IT Manager oversees day-to-day IT operations, support services, systems maintenance, and user experience while driving automation and AI-enabled efficiency in service delivery., * Manage IT help desk and support ticketing system

• Oversee hardware, software, and system maintenance
• Support network and infrastructure performance
• Troubleshoot technical issues across departments
• Maintain IT documentation and system logs
• Support vendor coordination and system updates
• Track IT performance metrics and service levels
• Additional duties as assigned

AI & Automation Requirement

• Must implement AI-powered help desk and ticket routing systems
• Responsible for automating repetitive IT support tasks
• Expected to use AI tools for diagnostics, documentation, and system monitoring
• Must continuously identify opportunities to reduce manual IT workload through automation

• 4-7 years of IT support or systems administration experience
• Experience managing help desk or technical support environments
• Knowledge of networking, systems, and troubleshooting
• Experience with ITSM platforms (ServiceNow, Jira, etc. preferred)
• Associate or Bachelor’s degree preferred

AI Requirement:

• Experience using AI tools to support IT troubleshooting, ticket routing, or documentation
• Ability to automate repetitive IT support processes

???? Rapid career advancement ???? Competitive compensation package

???? Positive, team-oriented environment ???? Work with cutting-ed technology

???? Make a real impact on patients’ lives ???? Join a fast-growing, mission-driven company

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.