Cloud Engineer

We are seeking an experienced Cloud Engineer to support enterprise cloud platforms, Adobe Experience Manager (AEM) as a Cloud Service, and Vercel hosting environments. This role focuses on AWS support, platform reliability, incident management, CI/CD deployments, security, and enterprise integrations.

The ideal candidate will combine hands-on cloud operations experience with AEM platform administration, production troubleshooting, and support for modern web applications built using React, Next.js, and APIs., * Maintain and support AWS environments and enterprise digital experience platforms.

• Provide operational support for AEM Author, Publish, Dispatcher, CDN, and related integrations.
• Support Vercel platform administration, reliability, and continuous improvement.
• Monitor platform health, application availability, performance, and service reliability.
• Resolve production incidents, deployment failures, and integration issues; lead root cause analysis and service restoration.
• Manage CI/CD pipelines, releases, environment promotions, and configuration changes.
• Administer user access, permissions, workflows, replication monitoring, and platform configurations.
• Support security, certificate renewals, disaster recovery, and compliance activities.
• Maintain integrations with DAM, Workfront, Azure services, Akamai/CDN, and other enterprise platforms.
• Collaborate with development, infrastructure, product, and support teams to improve platform performance and reliability.
• Create operational documentation, runbooks, and proactive support processes.
• Drive automation, service maturity improvements, and operational readiness before production traffic begins., * Bring platforms to Level 3 (Defined) maturity under the applicable Service Maturity Model.
• Complete 21 required service-offering artifacts and provide evidence of IT General Controls (ITGC) and Security Directive alignment.
• Establish operational procedures and train the existing team before platforms handle production and customer-facing traffic.
• Collaborate with the Product Owner, 6-7 platform engineers, and L1/L2 support teams.

• Bachelor’s degree required.
• 5-7+ years of professional experience, in addition to the degree.
• 5+ years of AWS environment maintenance and support experience.
• Demonstrated expertise in AEM as a Cloud Service and associated digital experience platforms.
• Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.
• Experience with incident management, root cause analysis, monitoring, CI/CD, and production support.
• Knowledge of React, Next.js, APIs, and cloud-native application architectures.
• Experience with platform governance, access management, security, and operational documentation.
• Strong troubleshooting, communication, and cross-team collaboration skills.

Work Arrangement: Onsite in Chicago, IL. Candidates must be comfortable with onsite work and the 10-month contract.