Visual Support Specialist-Spanish Bi-lingual-Evening Shift

• Respond to on-demand live video calls and provide clear, real-time descriptions of visual surroundings, objects, text, and situations.
• Verbally guide callers through tasks such as identifying items, reading printed or digital materials, navigating spaces, and interpreting visual details.
• Adjust communication style and level of detail based on the caller’s needs and feedback.
• Maintain a calm, respectful, and professional demeanor during all interactions.
• Follow all platform policies, privacy standards, and confidentiality requirements.

• Ability to work an overnight schedule (FT & PT shifts are available)
• Excellent verbal communication and observation skills.
• Comfort appearing on camera and interacting with callers in real time.
• Ability to think quickly and provide concise, accurate visual descriptions.
• Strong attention to detail, patience, and empathy.
• Reliable high-speed internet connection and access to a device with video capability.
• Must be fluent in both English and Spanish

Preferred Experience

• Prior experience in customer support, remote assistance, accessibility services, or call-based support roles.
• Familiarity with accessibility tools or services supporting individuals with disabilities.