Remote Bilingual Healthcare Support Specialist (Spanish-English)

• Provide Spanish-English phone support to patients and healthcare providers with empathy and professionalism.
• Navigate multiple systems and accurately document caller interactions.
• Follow client guidelines and contractual obligations without providing medical advice.

TECHNOLOGY REQUIREMENTS

• Computer: Genuine, licensed Windows 11; minimum 16 GB RAM and 6-core processor
• Internet: Wired Ethernet with Wi-Fi disabled; minimum 20 Mbps download / 5 Mbps upload
• Monitors: Dual monitors with 1920 x 1080 resolution or higher
• Mobile device: Android 14+ or iOS 17+ (iPhone 13 or newer), with biometric authentication enabled
• Security: Microsoft Defender Antivirus and Firewall enabled
• VPNs/virtual connections: Not permitted

Review the full PC requirements, * This is a 1099 independent contractor opportunity, not an employee position. Contractors cover their own business expenses and taxes and invoice for completed services.

• Background check: Non-refundable $25 processing fee paid directly to the background-check vendor.
• Earnings: Based on invoiceable talk-time and not guaranteed. Income varies by client program, call volume, performance, and service commitments.

Bilingual in Spanish and English? Put your customer service skills to work from home supporting patients and healthcare providers with Liveops. Healthcare experience is preferred, not required., * Fluency in spoken Spanish and English

• 1+ year of customer service or phone-based support experience
• Strong communication and problem-solving skills
• Ability to navigate multiple computer systems while supporting callers
• Ability to work independently and meet contractual expectations
• Complete client-specific certification before providing services. Certification typically lasts 2-6 weeks, depending on the client., * Background in healthcare, medical, social services, education, or behavioral/mental health services
• Familiarity with health insurance programs, including Medicaid and Medicare
• Comfort with medical and insurance terminology
• Experience in fast-paced or high-volume support environments

• Estimated earnings typically equivalent to $15-$30 per hour of invoiceable talk-time, depending on the client program. Earnings are not guaranteed.
• Use your bilingual skills to support Spanish-speaking communities.