Technical Support Specialist

TechLink Services is hiring a full-time Technician Support Specialist to join our accounting team in Bend, OR, reporting to the Controller. You’ll be the point of contact for our field technicians on all things financial: answering their calls and emails, looking up work order and payment records, explaining how our processes work, managing their documentation, and collecting the banking information we need to pay them. This is a people-first, phone-heavy role for someone who enjoys helping others and learning new software quickly., * Take and make calls with field technicians throughout the day, explaining processes clearly and patiently

• Monitor and respond to the technician questions inbox in Outlook, with timely, accurate, professional replies
• Look up work orders, payment status and technician records in Sage Intacct and our internal portal to answer questions
• Collect, verify and securely record technician bank and payment information, following company procedures for protecting sensitive data
• Manage technician financial documentation, such as W-9s and financial agreements including direct deposit and early pay agreements; follow up on missing or expiring items
• Reach out proactively to technicians for missing information and documents
• Escalate payment issues, disputes and unusual requests to Accounting or Operations with clear notes
• Track recurring questions and suggest improvements to instructions and FAQs
• Maintain organized, accurate records and basic Excel trackers

• High school diploma or equivalent required; some college preferred
• Customer service, call center, office administration or similar experience helpful, but not required
• Comfort with Microsoft Outlook and Microsoft Excel (sorting, filtering, basic formulas)
• Demonstrated ability to learn new software quickly; you pick up systems on your own and ask good questions
• Strong phone presence and clear written communication; a calm, helpful tone
• Strong attention to detail and organization, including careful handling of confidential information
• Ability to manage a high volume of calls and emails and keep track of follow-ups
• Preferred Skills
• Bilingual in English and Spanish (spoken and written) is a strong plus
• Experience with field service, dispatch or contractor management
• Familiarity with work order, ERP or accounting software
• Experience working with independent contractors or 1099 vendors

• Medical, dental and vision insurance, with a generous employer contribution toward employee-only coverage
• Paid time off available after a 90-day evaluation period, Pay: $19.23 - $21.63 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance