Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$54,080.0 - $62,400.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Microsoft Azure Desktop Computing Issue Tracking Systems Microsoft Office Microsoft Copilot Remote Service Software Peripherals Laptops User Accounts

Job description

• Respond to user inquiries via phone, email, or ticketing system in a professional and timely manner.
• Troubleshoot and resolve hardware, software, and network-related issues on primarily Windows platforms.
• Set up and configure desktops, laptops, mobile devices, printers, and peripherals.
• Manage user accounts, permissions, and access rights using Active Directory and Office 365.
• Escalate complex issues to Tier 2 support or relevant departments as needed.

• Contribute to continuous service improvement initiatives and suggest enhancements to IT support workflows.

• Document and maintain accurate records of support interactions and solutions.
• Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.

Requirements

• 5+ years of proven experience in a help desk or equivalent technical support role.
• In-depth knowledge of Windows operating system.
• Familiarity with Active Directory, Office 365, and remote support tools.
• Strong proficiency in diagnosing and troubleshooting hardware and software issues.
• Exceptional problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Relevant certifications such as CompTIA Tech+, HDI Customer Service Representative (HDI-CSR), Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (AB-900), Microsoft Azure Fundamentals (AZ-900)

Benefits & conditions

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Retirement plan
• Vision insurance

Apply for this position

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