IT Service Technician

The IT Technician is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues for Windows-based computers and servers. This role is on-site at the client location. Provides assistance and training to users as needed to ensure they can operate system effectively. On-call as needed to assist with issues, outages and other items. Attends staff meetings, takes notes on IT related issues and works with AME or follows up on items., * Focal point for on-site IT related issues, tracks issues, and provides updates to staff; project oversight of all items IT related.

• Diagnose and repair Windows desktops, laptops, and servers (Windows Server 2022/2025)
• Perform routine maintenance including updates, patching, and system health checks
• Manage printers and lease agreements with vendors for printers, copiers, other devices
• Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues
• Respond to support tickets and provide timely resolution to end-user issues
• Install, configure, and deploy hardware, software, and peripherals.
• Document all service activity, solutions, and client interactions in the ticketing and documentation systems
• Assist with onboarding/offboarding of users and devices
• Manage on site PBX and telecommunication systems.
• Support cybersecurity best practices including endpoint protection
• Interact with Site employees and residents
• Audio and Visual support with projectors, large screen systems, sound systems.

• 3+ years of experience in IT support or a similar technical role
• Strong working knowledge of Windows 11 and working with servers
• Familiarity with Active Directory, DNS, DHCP, and Group Policies.
• Mid level networking knowledge (TCP/IP, VPNs, switches, Wi-Fi)
• Excellent problem-solving and documentation skills
• Excellent communication and people skills
• Valid driver’s license

Preferred:

• CompTIA A+, Network+, or Microsoft certification
• Experience with Microsoft 365 administration
• Bachelor of Science with a concentration in Information Technology

Physical Requirements

• Ability to lift and move computer equipment up to 50 lbs.
• Reliable transportation for on-site client visits
• Able walk all over the campus and stand for long periods.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment., Based on experience and training.

At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change - we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.