System Support Technician

At EPICHR, we operate in a warehouse environment that runs 24/7, 365 days a year, including nights and weekends. Our facilities feature multi-temperature buildings, ranging from -20°F to ambient temperatures, and equipment over 30 feet in the air. Our goal is to handle all technical issues in the warehouse to ensure smooth operations at all times., * Resolve and log IT support emails.

• Address and resolve IT issues via phone.
• Set up, maintain, and troubleshoot company mobile phones.
• Desktop and laptop PCs:
• Install operating systems and user applications.
• Perform routine maintenance.
• Recover lost data.
• Troubleshoot hardware and software problems.
• Use antivirus software for virus and spyware removal.
• Configure, maintain, and troubleshoot various printers (laser, thermal, impact).
• Provide support for Autonomous Guided Vehicles (AGVs).
• Troubleshoot Microsoft OS configuration issues.
• Resolve issues with mobile and wireless devices.
• Set up, configure, and troubleshoot network devices and infrastructure.
• Process IT requests, including:
• Create new user accounts for warehouse software.
• Set up domain/Active Directory accounts.
• Create and link shared folders.
• Relocate users and hardware.
• Adjust user access in warehouse software.
• Maintain a clean, neat, and organized work area.
• Keep track of equipment inventory and assets.
• Perform other duties as needed.

• High school diploma or equivalent with relevant certifications.
• Professional IT experience is required.
• Ability to work varied schedules, including weekends and early morning shifts.
• Attention to detail, ability to meet deadlines, and work both independently and in a team.
• Strong communication skills to interact with all levels of personnel.
• Proficient in Microsoft applications.
• Knowledge of warehouse operations is a plus.
• Analytical and technical skills are essential.

Work Environment:

• Ability to work in a distribution center with varying temperatures.
• Ability to work safely around heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a fast-paced setting.
• Ability to lift up to 50 lbs.