Sr. IT Manager

• Manage the full IT ecosystem including NetSuite ERP, CRM, eCommerce, EDI, cybersecurity, and infrastructure
• Collaborate across departments to identify automation opportunities and implement AI-driven solutions
• Oversee system upgrades, integrations, support services, and vendor relationships
• Establish and monitor SLAs and KPIs, reporting progress regularly to leadership
• Serve as primary escalation point for complex technical challenges and maintain system performance
• Develop and execute multi-year IT roadmaps aligned with business objectives and growth initiatives

• Bachelor’s degree in Computer Science, Engineering, Business, or related field (or equivalent experience)
• 5-8+ years of progressively responsible IT leadership experience in complex, multi-site environments
• Minimum 3 years managing and developing IT teams
• At least 2 years hands-on experience administering or managing NetSuite ERP
• Proven experience managing CRM systems, preferably Salesforce
• Strong knowledge of infrastructure, networking, cybersecurity, and end-user support
• Expertise with EDI, eCommerce platforms, and complex systems integration
• Experience supporting hybrid IT environments including on-premises and cloud infrastructure

Senior IT Manager Preferred Background & Skills

• Certifications such as PMP, PMI-ACP, NetSuite SuiteFoundation, Salesforce Certified Platform Administrator
• Familiarity with Agile, Lean, Kanban, or process mapping methodologies
• Experience with virtualization technologies, especially Hyper-V
• Practical knowledge of AI, automation tools, and workflow optimization
• Strong business acumen with the ability to align IT strategies to organizational goals, This role is ideal for a motivated IT leader who thrives on both strategic planning and hands-on involvement, eager to shape technology solutions that empower business success.

• Competitive salary with performance-based incentives
• Comprehensive healthcare coverage including medical, dental, and vision
• Retirement savings plan with employer match
• Supportive, collaborative culture focused on career development
• On-site work Monday through Thursday with regular engagement at the distribution center