Dispatch Desktop Support Technician

• Install, upgrade, support, and troubleshoot Windows, Mac, and any other authorized desktop software/applications.
• Install, upgrade, support, and troubleshoot end-user workspace hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and conferencing equipment, and any other authorized peripheral equipment and devices
• Perform general preventative maintenance tasks on devices and software
• To follow and execute instructions provided by subject matter experts
• Provide onsite hand-and-eye support to customers / OEM SME’s towards installation, upgrade, support, and troubleshooting of devices in the network and compute environment
• To assist users with any logged IT-related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other support teams where necessary
• To accurately record, update, and document requests using the IT service desk system
• To maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
• To be a highly motivated team player with the skills and ability to manage changing priorities
• To create, maintain, and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient
• Be willing to attend training as necessary to keep up-to-date with the latest technology and internal system processes
• To attend training courses as identified and agreed for appropriate development
• To contribute towards reporting as per customer requirement
• Any other tasks as assigned and within the skill set of the person.

Pay: $35.00 - $45.00 per hour

Expected hours: 8.0 per week

• Desktop support: 3 years (Required)
• Active Directory: 3 years (Required)