Desktop Support Specialist

Position Summary Provide onsite and remote IT support to end users, ensuring reliable operation of computers, applications, peripherals, and workplace technology.

Skills

• Provide step-by-step guidance and support with system access.
• Offer prompt and professional assistance to access-related questions and requests.
• Collaborate with team members to ensure support tickets progress and are resolved in a timely manner.
• Facilitate system reactivation when accounts become inactive, locked, or otherwise unavailable, in accordance with established procedures.
• Troubleshoot common access issues and determine if/when escalation to another IT resource is necessary.
• Help develop and maintain user-friendly access instructions and support documentation.
• Provide patient, courteous, and professional assistance to users of varying levels of technical experience.
• Follow all organizational policies and procedures governing account access, authentication, and security.
• Maintain accurate records and tracking of user access, reactivations, troubleshooting activities, and resolutions.
• Identify recurring access issues and communicate trends or system concerns to the appropriate personnel.
• Maintain a willingness to learn the new system and stay current with changes to access procedures.
• Follow communication policies and guidelines when communicating with users inside and outside the company

• Windows: 5 years (Required)
• Active Directory: 4 years (Required)
• Printers: 3 years (Required)