Desktop Support Technician

In this role, you will be the first line in person support for our team members. You will handle everything from hardware deployments and local network/printer troubleshooting. We don’t expect you to know everything, but you must know how to research problems, follow documentation, and intelligently escalate complex issues when necessary., * User & Identity Management: Handle day-to-day user lifecycle tasks in Microsoft Entra ID (Azure AD) and Office 365, including password resets, account unlocking, and basic license management.

• Data & Collaboration Support: Basic knowledge of OneDrive for Business and SharePoint Online.
• Desktop & Peripheral Support: Diagnose and resolve hardware and software issues on Windows 11 (and macOS, if applicable). Take ownership of local and network printer troubleshooting and workstation setups.
• Network Troubleshooting: Assist users with basic connectivity issues, including Wi-Fi, local area networks (LAN), and home-routing issues for remote staff.
• Work Location & Travel Requirements This is a fully onsite position based at our Indianapolis 78th street office. Due to the collaborative and hands-on nature of the role, there are no remote or work-from-home options available. Additionally, this position requires occasional light travel.

• 1+ years of IT experience (Help Desk, Desktop Support, or Geek Squad/retail tech) OR an Associate’s degree/Certificate program in a technology field.
• Working knowledge of the Microsoft Cloud Ecosystem: You must understand the basic relationship between Office 365, Microsoft Entra ID, Intune, OneDrive, and SharePoint.
• Strong Troubleshooting Instincts: A proven ability to look at an error or data sync issue, research a solution, and apply a fix methodically.
• Communication Skills: Exceptional patience, empathy, and clarity when communicating with non-technical users who are locked out of their accounts or files.
• Eagerness to Learn: A drive to keep up with changing cloud technologies and documentation practices.

Nice-to-Haves :

• CompTIA A+ certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Basic familiarity with PowerShell script execution., * Help desk: 1 year (Required)
• Desktop support: 1 year (Required)
• Microsoft office 365: 1 year (Preferred)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance