COMPUTER ASSOCIATE OPERATIONS

NOTE: This position is open only to City of New York employees serving in the permanent civil service title of Computer Associate (Operations) as well as candidates who are reachable on the open competitive exam #4034. Kindly include your final list number at the top of your resume., The Fire Department, City of New York (FDNY), seeks a full-time Computer Associate (Operations) in the Bureau of Enterprise Technology. The successful candidate will:

• Provide first-level technical support to FDNY personnel and assist senior technical staff across BTDS.
• Perform routine operational tasks to support FireCAD, EMSCAD, and other mission-critical systems.
• Monitor primary and backup hardware, software, peripherals, and applications; identify basic issues and perform initial troubleshooting.
• Escalate complex or unresolved technical issues to Level 3 staff following established escalation procedures.
• Maintain detailed logs and documentation of all support activities, incidents, and resolutions.
• Assist in developing and maintaining operational templates, logs, and tracking documents.
• Act as the initial point of contact for incoming IT-related calls, including user requests, reports, and updates.

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or

2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in “1” above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in “1” above; or

4. A satisfactory combination of education and/or experience equivalent to “1”, “2”,or “3” above. However, all candidates must have at least two years of full-time experience as described in “1” above

Preferred Skills

Working knowledge of Microsoft Windows operating systems (PC and server environments). - Ability to learn or navigate legacy command-line systems such as OpenVMS (training provided if needed). - Proficiency with Microsoft Office applications including Word, Excel, Visio, and PowerPoint. - Basic understanding of networking fundamentals (IP addressing, routing, switching). - Ability to use Windows-based diagnostic tools such as tracert, ping, ipconfig, and nslookup to verify network connectivity. - Strong communication, documentation, and customer service skills. - Certifications a plus: CompTIA A+, Network+.

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world’s busiest and most highly skilled emergency response agency. The Department’s main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department’s core values.