Systems Administrator

• Administer and support enterprise applications including iManage, eRooms, Confluence, and Jira.
• Perform system configuration, upgrades, patching, and ongoing platform maintenance.
• Troubleshoot application performance, access, integration, and user support issues.
• Monitor system health, performance, and operational metrics to ensure reliability and availability.
• Manage user accounts, permissions, roles, and access controls.
• Configure and support workflows, automations, and platform integrations.
• Implement and maintain backup, recovery, and disaster recovery procedures.
• Create and maintain technical documentation, system configurations, and operational procedures.
• Support change management activities, platform enhancements, and modernization initiatives.
• Partner with IT, development, and business teams to improve application performance and user experience.

• U.S. Citizenship required.
• Active Public Trust clearance or ability to obtain one.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or equivalent experience.
• 3-5 years of experience administering enterprise business applications.
• Hands-on experience with iManage, eRooms, Confluence, Jira, or similar enterprise platforms.
• Experience planning and executing iManage upgrades and data migrations.
• Knowledge of SQL and scripting technologies such as Python or PowerShell.
• Experience with application monitoring, performance tuning, and system maintenance.
• Understanding of networking, security, and application integration concepts.
• Strong troubleshooting, communication, and documentation skills.
• Ability to manage multiple priorities and work effectively across technical and business teams.

Preferred Skills

• Experience configuring Jira workflows, automations, or iManage customizations.
• Knowledge of ITIL and IT Service Management best practices.
• Experience with cloud-based or hybrid application environments.
• Experience supporting legal, government, or highly regulated environments.
• Familiarity with enterprise collaboration and document management platforms.