Desktop Support
The Modern
Phoenix, AZ, United States
15 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Job source
Tech stack
Multitier Architecture
Microsoft Windows
Active Directory
Business Software
Microsoft Outlook
Cyber Security
Dynamic Host Configuration Protocol
Desktop Computing
Domain Name System (DNS)
Microsoft Software
Network Architecture
Networking Basics
+6 more
TCP/IP
Windows Desktop
Connectivity Problems
Computer Equipment
Information Technology
Laptops
Job description
- Troubleshoot and resolve computer, software, printer, and network connectivity issues.
- Install, configure, maintain, and deploy IT hardware and software.
- Provide end-user support for on-premises Enterprise Windows, Microsoft Outlook 365, and business applications.
- Assist with network infrastructure, cybersecurity, and IT projects.
- Maintain accurate help desk tickets, asset inventories, and technical documentation.
- Coordinate with IT administrators and vendors to resolve technical issues.
Requirements
- Experience with Windows operating systems, computer hardware, and basic networking.
- Familiarity with Active Directory, TCP/IP, DNS, DHCP, and Microsoft Enterprise and 365 preferred.
- Strong troubleshooting, communication, and customer-service skills.
- Ability to work independently and collaboratively in a fast-paced manufacturing environment.
- Technical certifications or related education preferred.
- Willing to work on Premise, this is not a WFH position
Education and Experience
- 3+ years of help desk or desktop support or similar IT experience
- Experience with Tier II phone support
- High expertise with troubleshooting Windows, Operating Systems
- Hardware: Laptops, Desktops, iPhone
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Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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