IT Help Desk / Specialist

The ideal candidate will provide technical support to faculty, staff, and students across JEC schools. This role involves troubleshooting hardware and software issues, maintaining computers and other technology equipment, managing user accounts, and assisting with the day-to-day operation of the school’s IT infrastructure., * Provide first-level technical support for computers, laptops, Chromebooks, printers, phones, and other technology equipment.

• Troubleshoot hardware, software, network connectivity, and user account issues.
• Assist with Google Workspace administration, including user accounts, passwords, email, and permissions.
• Support Windows and macOS computers, ChromeOS devices, and classroom technology.
• Set up and configure computers, user accounts, and equipment for new employees.
• Maintain and troubleshoot printers, projectors, Smartboards, and other classroom technology.
• Assist with device inventory, equipment repairs, updates, and routine maintenance.
• Respond to helpdesk requests promptly and communicate technical solutions clearly to users.
• Escalate complex technical issues to the appropriate IT personnel or vendors.
• Provide on-site technical support across JEC school buildings as needed.

• Strong troubleshooting and problem-solving skills.
• Good verbal and written communication skills.
• Ability to work professionally with faculty, staff, students, and administrators.
• Familiarity with Windows, macOS, Chromebooks, and Google Workspace preferred.
• Previous IT support or helpdesk experience preferred.
• Ability to work independently, manage multiple requests, and prioritize tasks effectively., * IT support/helpdesk: 1-2 years preferred