Tier 1 Technical Support Technician
Integrity Consulting
United States
15 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Compensation
$41,600.0 - $48,485.0
Working hours
Regular working hours
Job source
Tech stack
Active Directory
Databases
Desktop Computing
Dicom
Medical Software
Health Level Seven International
Vmware
Job description
- Provide remote troubleshooting for software, hardware and network related issues for external customers
- Collaborate with internal and external groups solving more complex technical issues
- Document problems in knowledge databases
- Maintain a high level of success with the team’s Key Performance Indicators
Requirements
· 2-8 years of technical support experience
· Active Directory
· Level 1 technical support experience (direct user contact)
· Familiarity with desktops, servers and networks (VMWare)
· Associate’s Degree or IT Certifications (MCP, CompTIA, etc.)
· HL7, DICOM, PACS or Medical software
Benefits & conditions
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
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Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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