Service Desk Specialist II

T he Service Desk Specialist II provides quality technology support to firm clients with a high degree of customer satisfaction, technical expertise , and timeliness .

The Service Desk Specialist II will work shift hours of 10:00 am - 7:00 pm CT or 9:30 am - 6:30 pm CT. The Specialist II can work 100% in - person or in a hybrid arrangement with a minimum of 2 day s/week in person in the Milwaukee office.

Responsibilities

Responsibilities :

• Provide excellent customer service support to c lients for Wipfli - supported hardware and software issues of low to moderate complexity
• Resolve issues in accordance with Se rvice Desk p rocedures
• Develop and maintain general knowledge of major client systems including support policies and procedures
• Assist other specialists or support staff through system knowledge transfer and training
• Research and respond to escalated issues and escalate further as applicable

• Hig h School Diploma or an equivalent combination of education and experience
• 2 + years of service desk experienc e
• S trong customer service background and d emonstrated problem-solving skills
• Experience supporting computer systems, hardware, and software incl uding Windows Operating System and Microsof t Office products
• Hardware maintenance, troubleshooting, and repair skills
• Available to work shift hours of 10:00 am - 7:00 pm CT or 9:30 am - 6:30 pm CT, * Associates Degree in Information Technology
• Prior working experience in a managed services, outsourced IT, or consulting environment
• Technical proficiency in relevant operating systems and applications such as Office 365, Azure, Intune, etc.
• Understanding of ITIL concepts
• Familiarity with government controls and regulations relevant to technology enviro nments

At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.

People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity., “Wipfli” is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.