Service Desk Specialist II

The Service Desk Specialist II provides quality technology support to firm clients with a high degree of customer satisfaction, technical expertise, and timeliness.

The Service Desk Specialist II will work shift hours of 10:00 am - 7:00 pm CT or 9:30 am - 6:30 pm CT. The Specialist II can work 100% in-person or in a hybrid arrangement with a minimum of 2 days/week in person in the Tinley Park office., * Provide excellent customer service support to clients for Wipfli-supported hardware and software issues of low to moderate complexity

• Resolve issues in accordance with Service Desk procedures
• Develop and maintain general knowledge of major client systems including support policies and procedures
• Assist other specialists or support staff through system knowledge transfer and training
• Research and respond to escalated issues and escalate further as applicable

• High School Diploma or an equivalent combination of education and experience
• 2+ years of service desk experience
• Strong customer service background and demonstrated problem-solving skills
• Experience supporting computer systems, hardware, and software including Windows Operating System and Microsoft Office products
• Hardware maintenance, troubleshooting, and repair skills
• Available to work shift hours of 10:00 am - 7:00 pm CT or 9:30 am - 6:30 pm CT, * Associates Degree in Information Technology
• Prior working experience in a managed services, outsourced IT, or consulting environment
• Technical proficiency in relevant operating systems and applications such as Office 365, Azure, Intune, etc.
• Understanding of ITIL concepts
• Familiarity with government controls and regulations relevant to technology environments

Wipfli values fair, transparent, and competitive compensation, considering each candidate’s unique skills and experiences. The estimated base pay range for this role is $23 to $30/hour, with offers typically not made at the maximum, allowing for future compensation increases. The actual hourly rate at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.

Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.

Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location. Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process.

“Wipfli” is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.

Our commitment:

We invest in the growth of all our associates through ongoing education and career development. To learn more about how we invest in you, see our learning and development page.

We also invest in a strong work-life balance by providing benefits, such as flexible time off and wellness programs. We provide health, vision and dental insurance, generous family leave, flexible work options, 401(k) contributions and paid time off and holidays., We also back up our mission to provide a strong work-life balance with great benefits, FTO, wellness benefits and programs to encourage a healthy lifestyle.

• Medical travel benefits Travel benefits to give associates across the country equitable access to quality care across a broad spectrum of needs

• Family formation benefits Maternity and paternity leave, surrogacy and adoption benefits, and fertility services benefits

• Gender-affirming care benefits Resources and benefits to help associates receive gender identity affirming interventions and therapies

• Flexible work schedule
• Flexible time off

At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.

People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.