System Administrator Skill Level 2

The successful candidate will be responsible for managing IT system infrastructure, maintaining system availability and performance, and providing comprehensive technical support for client/server systems, storage infrastructure, network devices, mobile devices, and associated technologies. This position requires hands-on experience administering UNIX and Windows operating systems, diagnosing and resolving complex technical issues, and supporting day-to-day system operations.

The System Administrator will provide Tier 1 (Help Desk) and Tier 2 (Escalation) technical support, assist users with system access and functionality, and coordinate incident resolution activities. The selected candidate will also support system capacity planning, resource utilization, operating system enhancements, and communication of technical issues to agency management and internal customers., * Provide support for the implementation, troubleshooting, and maintenance of IT systems.

• Manage daily configuration, administration, and operational activities for enterprise IT infrastructure.
• Maintain system availability, operational stability, and reliability.
• Support client/server systems, storage infrastructure, network devices, mobile devices, and associated technologies.
• Monitor system operations and identify issues affecting system functionality or performance.
• Configure and maintain system services, operating system settings, and infrastructure components.
• Perform routine system maintenance, configuration changes, and software updates.
• Troubleshoot technical issues affecting enterprise infrastructure and operational services.
• Support improvements to system administration procedures and operational processes.

Tier 1 and Tier 2 Technical Support

• Provide Tier 1 Help Desk support, including problem identification, diagnosis, troubleshooting, and resolution.
• Provide Tier 2 escalation support for complex technical issues requiring advanced troubleshooting.
• Assist users in accessing and using IT systems, applications, and associated services.
• Investigate and resolve user-reported hardware, software, operating system, and connectivity problems.
• Document technical incidents, troubleshooting activities, and resolution procedures.
• Escalate unresolved issues to appropriate technical teams and management personnel.
• Coordinate with internal customers and technical stakeholders to ensure timely issue resolution.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Support incident tracking and maintain accurate records of technical support activities.

UNIX and Windows System Administration

• Configure, administer, maintain, and troubleshoot UNIX and Windows operating systems.
• Install, load, configure, update, and maintain operating system software.
• Diagnose operating system errors, performance issues, and configuration problems.
• Maintain system integrity and support secure operating system configurations.
• Implement operating system enhancements to improve reliability, stability, and performance.
• Manage system resources, processes, services, and associated configurations.
• Troubleshoot operating system compatibility and integration issues.
• Support system upgrades, maintenance activities, and configuration changes.
• Coordinate with engineering and infrastructure teams to resolve complex operating system issues.

Infrastructure Monitoring and Problem Resolution

• Provide day-to-day monitoring and operational support for client/server, storage, network, and mobile device infrastructure.
• Identify and troubleshoot hardware, software, connectivity, and performance-related problems.
• Analyze system logs, operational alerts, and diagnostic information to identify potential issues.
• Perform in-depth troubleshooting of IT systems and associated infrastructure components.
• Coordinate corrective actions to restore system functionality and minimize operational disruptions.
• Support dispatch activities for system and hardware problems.
• Remain actively involved in the incident resolution process through successful completion.
• Maintain communication with internal customers and agency management regarding incident status and resolution progress.
• Document technical findings and recommend corrective actions to prevent recurring issues.

System Performance Optimization and Capacity Planning

• Monitor and optimize system operations and resource utilization.
• Perform system capacity analysis and planning to support current and anticipated operational requirements.
• Evaluate system performance and identify opportunities to improve efficiency, reliability, and availability.
• Analyze resource consumption, infrastructure utilization, and operational trends.
• Recommend system configuration changes and enhancements to improve performance.
• Support planning for system upgrades, capacity expansion, and infrastructure improvements.
• Coordinate with technical teams to implement approved performance enhancements.
• Maintain documentation of system performance findings, resource utilization, and recommended improvements.

Network and Hardware Support

• Troubleshoot and configure network components associated with supported IT systems.
• Diagnose network connectivity issues affecting client/server systems, storage devices, and enterprise applications.
• Support hardware installation, configuration, maintenance, and troubleshooting activities.
• Coordinate hardware incident dispatch and escalation procedures.
• Work with appropriate technical personnel to resolve hardware failures and infrastructure issues.
• Maintain system and network component integrity.
• Support operating system and infrastructure configuration changes that improve reliability and performance.
• Assist with troubleshooting technical issues involving interconnected systems and infrastructure components.

Incident Escalation, Documentation, and Communication

• Provide technical support for incident escalation and status communication to agency management and internal customers.
• Analyze escalated tickets and provide detailed technical findings, recommendations, and resolution updates.
• Maintain accurate documentation of system configurations, technical issues, troubleshooting activities, and corrective actions.
• Coordinate with internal technical teams to resolve complex incidents.
• Communicate system status, operational concerns, and technical risks to appropriate stakeholders.
• Support the development and maintenance of troubleshooting procedures and technical support documentation.
• Provide recommendations for improving incident management, system administration, and operational support processes.
• Perform additional System Administration responsibilities as required to support mission objectives., Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee’s gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Additional benefits include:

Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

• A Choice of Medical Plan Options, some with Health Savings Account (HSA)
• Vision and Dental
• Life and AD&D Benefits
• Short and Long-Term Disability
• Hospital Indemnity, Accident, and Critical Illness Insurances
• Optional Identity Theft and Legal Protection Services
• Employee Referral Bonus Eligibility up to $10,000
• Mobility Among Wyetech-supported Contracts
• Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
• Various team-building events throughout the year, such as monthly lunches, summer company picnic, and an annual holiday party.
• Employees receive two complimentary branded clothing orders annually.

Hourly Pay Range: $67.24-$84.98

Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications; and geographic location. Hourly pay rates reflect the pre-benefit gross wage amounts.

Required Clearance: Active TS/SCI with Full Scope Polygraph (polygraph must be in scope within the past 7 years), * Demonstrated experience implementing, configuring, administering, troubleshooting, and maintaining enterprise IT systems.

• Experience managing daily system operations, infrastructure configurations, and associated IT processes.
• Hands-on experience administering UNIX and Windows operating systems.
• Experience installing, loading, configuring, updating, and maintaining operating system software.
• Experience supporting client/server architectures, storage systems, network devices, and related IT infrastructure.
• Experience providing Tier 1 Help Desk support, including problem identification, diagnosis, troubleshooting, and resolution.
• Experience providing Tier 2 escalation support for technical issues requiring advanced troubleshooting.
• Experience assisting users with system access, account-related issues, application functionality, and general IT support.
• Experience monitoring system availability, operational health, performance, and resource utilization.
• Experience diagnosing and resolving operating system, hardware, software, network connectivity, and infrastructure-related issues.
• Experience maintaining system integrity and supporting configuration management activities.
• Experience troubleshooting and configuring network components associated with enterprise IT environments.
• Experience supporting hardware incident dispatch, escalation, and resolution activities.
• Experience implementing operating system enhancements and configuration improvements to increase reliability and performance.
• Experience performing system capacity analysis, resource utilization assessments, and infrastructure planning.
• Experience documenting technical incidents, troubleshooting procedures, corrective actions, and resolution status.
• Experience communicating escalated technical issues and providing status updates to management and internal customers.
• Strong analytical, troubleshooting, technical documentation, communication, and problem-solving skills.
• Ability to manage multiple technical priorities and respond effectively to operational support requirements.
• Active TS/SCI clearance with Full Scope Polygraph, with the polygraph in scope within the past seven (7) years., Candidates must meet the System Administrator Skill Level 2 labor category requirements through one of the following pathways:

Option 1 - Bachelor’s Degree

• Bachelor’s degree in a technical discipline from an accredited college or university.
• Ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity., * Fifteen (15) years of relevant System Administration experience supporting programs and contracts of similar scope, type, and complexity.
• Five (5) additional years of qualifying System Administration experience may be substituted for the bachelor’s degree requirement.

Additional Position-Specific Qualifications

• Demonstrated experience administering and troubleshooting UNIX and Windows operating systems.
• Experience supporting enterprise IT systems, client/server environments, storage infrastructure, and network components.
• Experience providing Tier 1 and Tier 2 technical support.
• Experience diagnosing and resolving complex system and infrastructure issues.
• Experience supporting system monitoring, operational maintenance, performance optimization, and capacity planning.
• Strong technical troubleshooting, documentation, communication, and customer support skills.
• Ability to support incident escalation and provide technical status updates to agency management and internal customers.

Security Clearance and Additional Requirements

• Required Clearance: Active TS/SCI with Full Scope Polygraph.
• Polygraph Requirement: Must possess an in-scope Full Scope Polygraph completed within the past seven (7) years.
• U.S. Citizenship required.
• Must maintain applicable security clearance and program access requirements throughout employment.

Hourly Pay Range: $67.24-$84.98