Junior Systems Analyst

JJS & Associates is seeking a full-time, fully remote Junior Systems Analyst to support, monitor, and maintain the core technical platforms and integrations our agency and clients rely on every day. In this role, you will act as a primary technical troubleshooter, integration monitor, and systems administrator, working under the guidance of our leadership and senior technical staff., Rather than designing abstract enterprise architectures, the Junior Systems Analyst focuses on the hands-on technical health of our stack - diagnosing sync failures, configuring permissions, provisioning accounts, executing routine CMS updates, and translating business workflows into clear, automated platform logic.

This position is ideal for an early-career technologist with strong analytical skills, an eye for data hygiene, and a passion for modern SaaS operations.

Core Platform Proficiencies

Candidates will be responsible for hands-on configuration, routine maintenance, and Tier 2 troubleshooting across our core software stack:

• Monday.com: building and maintaining board views, column formulas, native status automations, and routine workspace maintenance.
• Google Workspace / Drive: user provisioning and deprovisioning, shared drive access permissions, group management, and file organization standards.
• Access & Security Management: multi-factor authentication (MFA) enforcement, centralized credential vaults (1Password), and access hygiene across internal and client accounts.
• Integration Middleware (Zapier / Make): monitoring webhook activity, resolving integration run errors, updating field mappings, and testing API data transfers.
• WordPress & Divi: routine plugin and core updates, staging environment verification, basic page maintenance, link fixing, and DNS/hosting record checks.
• Analytics & Local Search Platforms: maintaining Google Analytics 4 (GA4) property access, verifying Google Tag Manager (GTM) triggers, and checking Google Business Profile listing health and access rights.

Key ResponsibilitiesSystem Administration & Access Control

• Manage user provisioning, account updates, and deprovisioning across all internal and client-facing tools, ensuring strict adherence to security protocols.
• Administer team and client access credentials in 1Password and enforce 2FA/MFA across all digital properties.
• Conduct routine audits of platform access and user roles to maintain tight operational security.

Integration Monitoring & Automation Maintenance

• Monitor daily data flows and webhook run logs between Monday.com, Harvest, QuickBooks, GA4, and client platforms.
• Diagnose, troubleshoot, and resolve dropped payloads, broken field mappings, and automation errors in Zapier, Make, and native connectors.
• Document integration schemas, data dictionaries, and automated trigger-action workflows so technical knowledge is systematically recorded.

Technical Troubleshooting & Support

• Act as the primary Tier 2 technical point of contact for team members encountering system glitches, permission blocks, or software anomalies.
• Submit detailed technical bug tickets to third-party software vendors (e.g., Monday.com, Vendasta, hosting providers) and test patches or fixes before deployment.
• Run functional regression and smoke tests when software updates or revised workflows are rolled out to avoid disrupting active client work.

Web & Digital Assets Maintenance

• Perform routine maintenance on client and internal WordPress websites, including testing and applying plugin updates, monitoring SSL certificate health, and performing content/layout fixes using the Divi builder.
• Audit client digital assets across Meta Business Suite and Google Business Profile to ensure permissions and ownership structures remain intact.

Data Hygiene & SOP Documentation

• Enforce data hygiene, naming conventions, and tagging standards across project management boards and databases.
• Write and maintain step-by-step Standard Operating Procedures (SOPs) and knowledge-base guides for team adoption of existing and newly updated tools.
• Assist leadership during platform evaluations by running benchmark tests and compiling technical capability notes.

• Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science, or equivalent practical technical experience / certifications
• 1-3 years of hands-on experience in technical support, IT systems administration, or marketing technology operations (agency or multi-client exposure is a plus)
• Solid understanding of integration principles: webhooks, REST API concepts, JSON data structures, and middleware tools like Zapier or Make
• Demonstrated experience administering cloud SaaS consoles (Google Workspace, Monday.com, 1Password, or similar)
• Working familiarity with WordPress site maintenance, basic HTML/CSS, and domain/DNS concepts (A-records, CNAME, MX)
• Strong diagnostic mindset with a methodical approach to parsing error logs, isolating root causes, and documenting resolutions
• Ability to write clear, actionable technical documentation and communicate technical concepts effectively to non-technical teammates

Nice to Have

• Monday.com Core Builder Certification
• Google Workspace Administrator / Google Analytics (GA4) Certification
• Familiarity with SQL or basic scripting (JavaScript, Python) for automated data handling
• Experience with Vendasta or multi-location local search tools (e.g., Moz Local, GBP API)

Salary range: $55,000-$60,000, commensurate with technical qualifications and experience.

Benefits: Comprehensive PTO, paid holidays, health coverage, dedicated professional development/certification stipend, and a fully remote work environment., * 401(k)

• Dental insurance
• Health insurance

JJS & Associates is a Santa Fe-based marketing and communications firm serving a diverse portfolio of clients across Northern New Mexico and beyond - from nonprofits and civic organizations to senior living communities, franchise brands, and regional publications. We’re a startup agency and collaborative team that values organized execution, technical accuracy, and genuine partnership with our clients.