AI Operations Lead: Healthcare Automation & AI Specialist

We are already using AI assistants to run parts of our agency, and we want someone to lead that work. You will work directly with our team to map how work gets done in every department, then automate it. You will configure our systems, build and run AI assistants, and keep finding the next thing to automate. We want a builder who brings ideas, not just someone who follows instructions.

What you will do

• Map our workflows end to end, from referral and intake through authorizations, caregiver matching, start of care, billing, and ongoing care.
• Identify which steps can be fully automated, which need a human approval, and which should stay human.
• Build, configure, and maintain AI assistants and automations across intake, care coordination, authorizations, billing, HR, recruiting, payroll, and marketing.
• Connect our systems, including our EMR (KanTime), EVV, Microsoft 365 (Teams, Outlook, SharePoint), RingCentral, GoHighLevel CRM, and state portals.
• Build weekly scorecards that show time saved, errors caught, and results by department.
• Train staff to work with automated tools and write simple procedures for them.
• Protect patient and employee data and follow HIPAA in everything you build.
• Research new AI tools and bring us opportunities that give Everest an edge., First 30 days: Learn our operations, map the Arizona client journey end to end, and deliver a ranked list of automation opportunities.
• First 60 days: Launch at least three automations in live use with measurable time savings, and set up a weekly scorecard.
• First 90 days: Have automation running in at least two departments in each state, and deliver a 6-month roadmap toward fully automating care coordination.

2+ years building automations, AI workflows, or business systems.

• Hands-on experience with LLM tools and AI agents, including prompt design.
• Experience with no-code or low-code automation tools (Power Automate, Zapier, Make, or similar).
• Comfort with APIs and basic scripting in Python or JavaScript.
• Strong process thinking: you can turn a messy workflow into clear steps.
• Clear written and verbal communication with non-technical staff.

Preferred:

• Healthcare or home care operations experience (Medicaid waiver programs, EVV, authorizations, billing).
• Experience with EMR or EHR systems.
• Knowledge of HIPAA and data security practices.
• Experience leading a project or small team.

Build something real: your work directly shapes how a growing healthcare company runs.

• Work directly with our team across every department.
• A mission that matters: helping people get care at home.

Pay: From $25.00 per hour

Benefits:

• 401(k)

Application Question(s):

• Describe a process you automated end to end. What was the result?
• Which AI or automation tools have you used in production, and for what?
• Tell us about a time you found an automation opportunity nobody asked you to look for.
• How would you protect sensitive health data when building an AI workflow?
• Have you worked in healthcare or home care operations? If so, in what role?

Everest Healthcare is an in-home care agency with offices in Tempe, Arizona and Aurora, Illinois. We serve older adults through the Illinois Department on Aging, people with developmental disabilities through Arizona DDD, and patients who need skilled nursing at home. Our mission is simple: bring healthcare home. We are moving care out of institutions and into the place people need it most.