Help Desk Analyst

• Work with end users to identify and deliver required PC service levels.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Provides all necessary IT support for Century Aluminum plant operations
• Configure systems to ensure their smooth and reliable operation for fulfilling business objectives and processes.
• Create and maintain documentation as it relates to all assigned areas of responsibility.
• Ensure network connectivity of all servers, workstations and other network appliances.
• Recommends upgrades, patches, and hotfixes. Applies and installs approved upgrades, patches and hotfixes., The descriptions contained herein are intended to describe the general nature and level of work being performed by people assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this classification. Other duties or responsibilities may be added at management’s sole discretion. Moreover, this description excludes the marginal functions of the position that are incidental to the performance of the fundamental job duties. Employees are expected to follow any job-related instructions and to perform any other job-related duties requested by the supervisor.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. In accordance with the Company’s ADA Policy, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates at times in a manufacturing plant environment. This role routinely will be required to walk up and down stairs, observe through vision and hearing, and may be exposed to heat, cold, and loud noises intermittently.

This job also operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, color vision, peripheral vision, and the ability to adjust focus.

High School, 1+ years

3+ years

Management, Experience interviewing end-users for insight on functionality, interface, problems, and/or usability issues

• Hands-on experience developing test cases and test plans.

• Flexible and adaptable in regards to learning and understanding new technologies

• Ability to conduct research into software-related issues and products

• Proficiency in troubleshooting and resolving pc issues.

Competencies

Communication

Level 2 - Ability to deliver oral and written communications that make an impact.

Teamwork and

Collaboration

Level 1 - Ability to work cooperatively with others on a team and to deal with conflicts, confrontations, and disagreements in a positive manner, which minimizes personal impact.

Managing

Performance

Level 1 - Ability to respond positively to guidance and criticism, and welcome growth opportunities.

Strategic Thinking

Level 2 - Ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.

Business Acumen

Level 1 - Demonstrates basic knowledge of implications of individual impact to profitability.

Service Oriented

Ability to demonstrate significant skill and desire for satisfying internal customers.

The Company is committed to advancing the principles of equal employment opportunity through its affirmative action plan which it maintains in accordance with all legal requirements in order to provide equal employment and advancement opportunities to all employees and applicants for employment with the Company regardless of their race, color, gender, disability, and veteran status.