Helpdesk Support

Credit Bureau Systems is looking for a Help Desk / Onsite IT Support Technician to join our internal support team in Paducah, KY. This is a hands-on, in-person role supporting employees across hardware, software, and network issues - you’ll be the first point of contact when something breaks and the person who gets people back up and running.

What You’ll Do

• Provide onsite and phone-based technical support to internal staff
• Troubleshoot desktop/laptop hardware, software, and printer issues
• Set up and image new workstations; manage user accounts in Active Directory
• Log and track issues through our ticketing system from open to resolution
• Escalate complex issues to the right internal team when needed
• Assist with basic network troubleshooting (connectivity, VPN, Wi-Fi)
• Maintain accurate documentation of fixes and recurring issues, * How many years of hands-on experience do you have troubleshooting Windows desktop/laptop hardware and software issues?
• Briefly describe a time you resolved a hardware or software issue under a time constraint.

Ability to Commute:

• Paducah, KY 42001 (Required)

• 1+ years of hands-on experience troubleshooting Windows desktop/laptop hardware and software
• Experience with Active Directory, ticketing systems, or remote support tools (ConnectWise, ScreenConnect, etc.)
• Comfortable working onsite daily in Paducah, KY
• Strong communication skills - able to explain technical issues to non-technical staff without frustration on either side
• Reliable, dependable, and able to prioritize multiple open issues at once

Nice to Have

• Associate degree or certification in IT (A+, Network+) - not required with relevant experience
• Experience supporting a call center or phone system environment

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance