IT Specialist (On Site)

· Resolve user-reported problems using available tools and following command procedures and policies.

· Provide PC computer technical support for Windows 11, Windows Server, software, and peripherals.

· Routine hardware set up, troubleshooting and replacement, software installation and evaluation, and use of various spreadsheet, word processing and database application programs.

· Maintain Virus protection and windows update system, making sure all end user workstations are up to date; BitDefender/Action1.

· Routine research and implementation of compliance solutions in accordance with established guidelines.

· Provide accurate and timely logging of support requests and resolutions in the Help Desk application; Lansweeper.

· Contribute to technical support documentation of resolutions, processes, and procedures.

· Able and willing to learn new, as well as existing technologies.

· Must have strong work ethic to work independently with minimal supervision and communicate effectively.

Skills/Requirements:

· Bachelor’s degree in computer information systems or equivalent.

· 3+ years of help desk and support experience required.

· Ability and skills to provide routine troubleshooting for hardware and software in a networked environment.

· Experience with automated update utilities for Microsoft Windows 11, Server and Microsoft Office.

· Experience with Microsoft Group Policy Objects.

· Experience with Active Directory Users, Groups and Security.

· Experience with Office 365 Tenants.

Bonus Skills:

· Understanding of network topology, including VLAN segmentation

· Experience with Arista switches.

· Experience with Avaya IP Office phone system.

· Experience with ERP software (Epicor).

· Experience with SQL Server, Crystal Reports and SQL Server Reporting Services.

· Experience with Linux, drive encryption and Hyper-V.

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Artisan Industries is a specialized engineering and manufacturing company that solves complex thermal separation and purification challenges for the global process industries. Our customers are technical and our people solve problems others cannot. We serve specialty chemicals, pharmaceuticals, foods & beverages, and related process industries.

At Artisan Industries, we believe in creating a workplace where employees feel valued, engaged, and empowered to grow. Our culture is built on continuous learning, collaboration, and a shared commitment to excellence.

We are proud of our highly skilled, dedicated workforce whose knowledge, craftsmanship, and experience set us apart. Every employee plays an important role in our success, and we believe in investing in our people through learning opportunities, recognition, and meaningful benefits.

At Artisan, you’re more than just an employee - you’re part of a team that takes pride in its work, supports one another, and continues to grow together.