IT Support Specialist (Entry Level)

Have some hands-on IT support experience and ready to take the next step in your career? This could be a great opportunity for you!

We are looking for an enthusiastic, tech-savvy IT Support Specialist to join a growing IT team in the East Syracuse, NY area.

Whether you’re currently working in a help desk, desktop support, or an entry-level IT position, this opportunity offers the chance to build on your existing skills, gain exposure to new technologies, and continue developing your IT career.

You’ll work with a variety of hardware, software, business applications, and networking technologies while helping employees resolve everyday technical issues.

We’re looking for someone with a solid foundation in IT support, strong troubleshooting abilities, a willingness to learn, and a genuine interest in technology.

This is a full-time, direct-hire opportunity with a stable organization and a collaborative IT team.

What You’ll Be Doing

As an IT Support Specialist, you’ll play an important role in keeping technology running smoothly across the organization.

Your responsibilities will include:

• Provide Level 1 IT support, troubleshooting hardware, software, and connectivity issues for employees.
• Respond to help desk tickets and assist users with everyday technical problems.
• Set up, configure, maintain, and troubleshoot Windows desktops, laptops, tablets, and peripherals.
• Support a variety of technologies, including printers, mobile devices, POS systems, phones, and other business equipment.
• Assist with software installations, system updates, and equipment deployments.
• Troubleshoot basic networking, VPN, and remote connectivity issues.
• Help manage IT equipment inventory, user devices, and technology requests.
• Support business applications and assist with routine system maintenance.
• Gain exposure to IT security practices, including multi-factor authentication, malware prevention, encryption, and software patching.
• Maintain documentation and assist with improving IT support processes.
• Participate in an on-call rotation for occasional after-hours technical support.
• Continue developing your technical skills through training and hands-on experience.

We’re open to early-career IT professionals! You don’t need years of advanced IT experience to be considered., * At least 1 year of professional IT support experience in a help desk, desktop support, IT technician, or similar role.

• Basic knowledge of Windows operating systems and common computer hardware/software troubleshooting.
• Experience assisting end users with technical problems.
• Familiarity with basic networking concepts, including Wi-Fi, VPNs, and connectivity troubleshooting.
• Strong communication and customer service skills.
• Ability to troubleshoot issues, solve problems, and learn new technologies.
• Organized, dependable, and comfortable working both independently and as part of a team.

Nice to Have (Not Required):

• Associate’s degree or higher in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting Microsoft 365, Active Directory, or other business applications.
• Exposure to mobile device management, scripting, software deployment, or IT security tools.
• Experience working with ticketing systems or managing IT equipment.

Additional Requirements:

• Must be able to work on-site in East Syracuse, NY.
• Valid driver’s license required.
• Must successfully complete required drug screening and background checks.
• Must be a U.S. Citizen or Permanent Resident. Current or future employment sponsorship is not available.
• No third-party agencies or C2C arrangements.

• Build Your Technical Skills: Gain hands-on experience with a broad range of IT systems, applications, and equipment.
• Variety in Your Work: Work on different technical issues rather than doing the same task every day.
• Career Development: Strengthen your technical foundation and develop valuable experience for your long-term IT career.
• Direct-Hire Stability: Join an established organization in a permanent, full-time position.

Ready to Take the Next Step?

If you have some professional IT support experience, enjoy solving technical problems, and are looking for an opportunity to continue growing your skills, we’d love to hear from you!, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance