• Provide first-level technical support to end-users via phone, email, or in person
• Maintain accurate records of all support requests and resolutions in our ticketing system
• Ability to handle multiple tasks in rapid succession
• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices
• Must have a valid driver’s license
• Must maintain a clean driving record

• Must be physically capable of performing job duties and be able to lift a minimum of 20 lbs
• Strong problem-solving skills and a passion for technology
• Maybe asked to participate in training and development opportunities as necessary

Highly Preferred Skills:

• 1 year or more experience in IT field
• IT related Associates or Bachelor’s Degree, or comparable experience
• Experience working with active directory, VPN, and SQL servers
• Experience with installation, configuration and monitoring of small networks and firewalls
• Experience with MSP
• Experience supporting users with Office 365 applications (to include MS Teams)
• Experienced with FM Audit a plus
• Experience with IP Phones

We offer a competitive salary plus a lucrative commission and bonus structure. We also have a generous benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Matching
• Life Insurance
• Paid Time Off
• Holiday Pay
• Training and Development Opportunities
• Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West.

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