Credentialed Trainer - Information Services Department

We are looking for a motivated, organized, and collaborative individual who is passionate about supporting healthcare professionals through technology and education. The ideal candidate wil be a self-starter with strong communication, problem-solving, and instructional skills who can contribute to a team committed to improving the end-user experience and supporting quality patient care. The Credentialed Trainer will be responsible for providing classroom instruction and hands-on training to new employees on the Electronic Health Record (EHR) system, including EPIC applications. Responsibilities include providing end-user support with clinical documentation and workflows, developing and maintaining EPIC training materials and tip sheets, troubleshooting system-related issues, and assisting with technical project implementations. The position will also coordinate Epic Champion communications and meetings and support departmental performance improvement initiatives. This position requires possession a valid California Driver’s License and the ability to travel to various RUHS locations throughout Riverside County, including clinics, correctional facilities, and other healthcare facilities, to provide on-site training and elbow-to-elbow support., * Assist in preparing and updating classroom materials including lesson plans and curriculums; inform and train users on software and application operations in a classroom environment; provide recommendations on classroom training design, user support needs or customer satisfaction.

• Maintain technical documentation and procedures for using and navigating software and application systems.

• Consult with users on the use of technology, products and services in the classroom; administer tests on the information provided to users.

• Assist in the ongoing development of course curricula and the training materials for end users; collaborate with computer training business partners to maintain effectiveness of training programs.

• Monitor trouble calls/resolution information; follow-up with end users to ensure timely response and resolution of system issues.

• Troubleshoot and coordinate resolutions to system problems; troubleshoot software problems and assist users in reporting issues outside of training scope to Information Services or an Application Analyst.

• Review software products and applications, system solutions and workflows; test software and applications.

• Inform and instruct users in software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.

• Provide support to operational staff during go-live and post-live implementations as assigned; provide in-service training for assigned areas., The County of Riverside offers a variety of alternative work schedules, dependent upon department operations and needs. Certain assignments may involve overtime, standby/on-call shifts, and/or travel; however, scheduling, shift assignments, overtime work, standby/on-call duty, and travel obligations are subject to management approval, operational needs, and/or may be modified or discontinued at any time. Applicants should contact the assigned recruiter for additional information regarding the schedule, overtime and standby/on-call expectations, and travel obligations.

Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving “At Will,” are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

• Experience working with Epic in a healthcare setting, preferably in an ambulatory or outpatient clinic environment.
• Epic Ambulatory module credentialing.
• Experience providing classroom instruction, staff training, and technical support.
• Experience developing and maintaining training materials, including Epic tip sheets and instructional resources.

License and Credentialing Requirement:

• A valid California Driver’s License
• Must successfully complete an Electronic Health Record (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for the assigned module within six (6) months of hire., Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)

Experience: One year of providing training and technical assistance in the use of an electronic health record software system/solution in a hospital or healthcare organization.

OPTION II Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test. (Job-related course work from an accredited college, university or trade school in adult learning/education, computer science, computer information systems, information management, or a related field to the assignment is preferred.)

Experience: One year of planning, organizing and conducting staff development or training for a large and diversified staff in a commercial, industrial, educational, or governmental organization. (Experience in a healthcare setting is preferred.)

ALL OPTIONS Knowledge of: The principles, methods and techniques of adult learning and/or training program development; electronic health records systems (e.g., EPIC) or relevant organizational business software system/solution; principles of organization and administration; methods of evaluating training program effectiveness.

Ability to: Gather data, reason logically, draw valid conclusions, and make appropriate recommendations; identify and resolve training issues with an electronic health records system or relevant organizational business software solution; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

Other Requirements License/Certificate: Possession of a valid California Driver’s License may be required.

Must successfully complete an Electronic Health Records system (EHR) Credentialing Program and obtain a passing score on the Credentialed Trainer (CT) Credentialing Panel for assigned module within six (6) months of hire.

Physical Requirements Ability to walk throughout various RUHS facilities, including clinics, correctional facilities, and other assigned locations, to provide on-site training and end-support, with or without reasonable accommodation.

Every day at Riverside University Health System Medical Center, a dedicated team of healthcare professionals and support staff come together to improve lives across Riverside County. Our nationally recognized programs and specialized services thrive because of the diverse talents and commitment of our team members. No matter your background or skill set, you’ll discover meaningful opportunities and a strong sense of purpose here.