IT Support Technician

As an IT Support Technician, you’ll help employees stay productive by resolving technology issues across computers, software, networks, and mobile devices. You’ll provide responsive technical support, manage support requests, and keep IT equipment and systems working reliably., * Provide IT support, desktop support, and customer service for hardware, software, Windows, macOS, and mobile device issues.

• Track, prioritize, update, and resolve requests using help desk systems and customer support ticket management processes.
• Troubleshoot equipment, software, and network issues, including connectivity involving local area networks (LAN), transmission control protocol/internet protocol (TCP/IP), domain name system (DNS), virtual private networks (VPN), and firewalls.
• Support computer management, Active Directory management, Microsoft Windows Server, Linux, and IT infrastructure; escalate issues when needed.
• Your impact: By resolving technical issues and keeping support requests moving, you help colleagues return to work with less disruption.

• Essential: IT support or technical support experience, strong communication and customer support skills, and the ability to analyze issues and explain solutions clearly.
• Essential: Practical skills in Windows support, computer hardware, hardware support, software troubleshooting, network troubleshooting, and technical troubleshooting support.
• Essential: Familiarity with Microsoft Office, operating systems, computer networking, and help desk systems.
• Preferred: Experience with Active Directory management, Microsoft Windows Server, Linux, DNS, TCP, TCP/IP, LAN, VPN, firewall, and macOS., * SCCM: 2 years (Required)
• Intune: 2 years (Required)