Network Operations Center (NOC) Technician

Hiawatha Communications Incorporated (HCI), a locally-owned and operated telecommunications/broadband company located in, Munising, Michigan is seeking a Network Operations Center Technician/Support Staff to join a team dedicated to providing broadband and advanced communication services to customers across the Upper Peninsula of Michigan., * Provide first-level technical support and troubleshooting.

• Respond professionally to calls and emails from customers and internal teams.
• Monitor network systems, alarms, and network events.
• Create, update, and track trouble tickets.
• Troubleshoot issues using established procedures and tools.
• Escalate issues to senior technical staff when appropriate.
• Keep customers and internal teams informed of issue status.
• Assist with incident and Reason for Outage (RFO) documentation.
• Maintain network, customer, and plant records.
• Assist with network documentation, mapping, service provisioning, and special projects.
• Participate in an on-call rotation after appropriate training.

• Strong communication and customer service skills.
• Interest in computers, networking, and technology.
• Good problem-solving skills and attention to detail.
• Dependability, professionalism, and a willingness to learn.
• Ability to work independently and as part of a team., * High school diploma or equivalent required.
• An associate’s or bachelor’s degree is preferred in information technology, computer science, networking, telecommunications, electronics, or a related technical field.
• Equivalent technical training, certifications, or relevant work experience will also be considered.
• IT, networking, technical support, customer service, or telecommunications experience is helpful but not required.
• Familiarity with TCP/IP, fiber optics, or networking is a plus.
• CompTIA Network+, Cisco CCNA, or similar certification is a plus, but not required.

Grow With Us

You will have the opportunity to develop hands-on experience with network monitoring, fiber-optic networks, IP networking, routing and switching, service provisioning, troubleshooting, and network operations.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance