IT Support Analyst

Provide support and training to end users to maximize application efficiency. Collaborate with cross-functional teams to identify and implement improvements. Develop and maintain documentation for business applications and processes. Monitor application performance and troubleshoot issues as they arise.

Bachelor’s degree in Business, Information Technology, or a related field. 1-2 years of experience providing level 1 technical support to business users on an IT Service Desk or Call Center. Has working knowledge and understanding of Microsoft Technology (O365, MS Teams, OneDrive), User Account Management (password resets/unlock), and customer IT support experience. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently in a remote setting. PREFERRED CompTia A+ or other technical certifications related to technical support