IT Field Technician - Engineering Technician

Altech Solutions is seeking an IT Field Technician to support NASA’s Armstrong Flight Research Center (AFRC) under the AEGIS contract. This role involves supporting LAN/WAN infrastructure, performing technical analyses of network hardware, and ensuring high-quality data transmission across the facility. The ideal candidate will bridge the gap between physical cable plant maintenance and logical network troubleshooting., * Network Maintenance: Install, support, and maintain LANs/WANs, including the configuration of switches, routers, firewalls, and wireless access points.

• Infrastructure Support: Install and remove CAT6 copper, fiber optic, and category cabling within network closets and data center environments.
• Technical Analysis: Use diagnostic tools to perform technical analyses of software, hardware, and transmission facilities to support efficient operations.
• Problem Resolution: Diagnose and resolve technical issues related to network integrity, VOIP, and PC hardware/software.
• Data Management: Extract and compile engineering data from field notes and manuals, identifying inconsistencies and selecting appropriate presentation methods.
• Operational Support: Monitor data traffic and control network resource performance to ensure high-quality transmission.

• Education: AA/AS degree with 4 years of experience, or a High School diploma with 6 years of relevant experience.
• Technical Experience: * 2+ years of relevant IT experience.
• 1+ years of cable plant experience (Fiber, Copper, Category cabling).
• 1+ years of experience troubleshooting complex routing and switching issues.
• Skills: * Entry-level knowledge of network protocols (TCP/IP, VLAN, VPN).
• Ability to interpret network drawings and specifications.
• Proficiency in identifying telecom color codes.
• Familiarity with Microsoft Office Suite (Word, Excel).
• Certifications: BICSI, CCNA, or other networking certifications are highly preferred.
• Clearance: Ability to obtain and maintain a Public Trust.

Physical Requirements & Working Conditions

• Physical Dexterity: Must be able to lift heavy objects up to 50 pounds.
• Environment: Work is performed primarily in a data center and network closet environment.
• Flexibility: Ability to work flexible hours, including weekends or late afternoons/evenings as required.

• Comprehensive benefits package (health, dental, vision, retirement) provided via the SCA Health & Welfare allowance.