Business Applications Analyst

Enterprise Systems Administration & Support

• Provide day-to-day administration, configuration, and operational support across key enterprise platforms, including UKG, NetSuite, Freshservice, Microsoft Entra, Intune, Active Directory, and related systems.
• Own ongoing maintenance, configuration, business rules, security roles, and release management for UKG as the current primary system.
• Support the evaluation and implementation of additional UKG capabilities (such as Compensation, Advanced Scheduling, Survey Tool, and Kiosk) as organizational priorities evolve.
• Assist with security audits, access reviews, and infrastructure hardening across cloud and on-premises components.

Integrations, Automation & Troubleshooting

• Build, monitor, maintain, and troubleshoot data feeds, file integrations, and cross-system pipelines (including UKG-to-Entra identity flows and third-party benefits feeds).
• Identify and remediate broken or inefficient data flows and process bottlenecks.
• Develop and improve automations that reduce manual work, with particular focus on HR and payroll workflows such as the Personnel Action Form (PAF) process.
• Provide Tier 2/3 troubleshooting for outages, anomalous behavior, and complex issues across the application stack.
• Partner with the Senior Business Applications Analyst on infrastructure and access investigations, changes, and implementations.

Service Delivery, Reporting & Enablement

• Co-manage Freshservice operations, including service request customization, custom workflows, automations, and continuous improvement of service delivery.
• Design and maintain reporting and dashboards (using platform-native tools or Power BI) to support leadership, departmental metrics, and compliance needs.
• Partner with HR and other departments to review processes, clarify business rules, and translate operational requirements into system configurations.
• Create and maintain clear documentation, knowledge base articles, and SOPs to support users and reduce recurring support volume.

• Bachelor’s degree in Information Technology, Business Information Systems, or a related field, or equivalent combination of education and experience.
• Minimum of 5 years of hands-on experience administering enterprise SaaS platforms and supporting complex software ecosystems.
• Demonstrated experience in systems administration, identity and access management, ticketing platforms, and building or supporting integrations and automations.

Preferred Qualifications:

• Experience with enterprise systems and platforms including UKG, Freshservice, NetSuite, Entra, Intune, PowerShell, 1Place, Hubbe, or Power BI.

Key Competencies:

• Ability to rapidly learn and become proficient in complex enterprise systems.
• Strong analytical, proactive, and problem-solving skills.
• Ability to identify opportunities for automation, process improvement, and operational efficiency.
• Commitment to continuous improvement and enhancing organizational processes.

• Office work environment.
• Generally pleasant working conditions.
• Daily assignments generally don’t involve prolonged physical effort.

Shift Type: Full Time, Exempt, Hybrid

Schedule: Monday - Friday / 3 days in office, 2 days remote

What We Offer:

• Medical, Dental, and Vision Benefits
• 401(k) Retirement plan and Employee Assistance Program (EAP)
• Personal Health Advocate
• Paid vacation, sick time, and holidays
• Commuter pre-tax benefit
• Discounted childcare
• Access to the Calm app
• Tickets at Work employee discounts
• Be constantly in a learning and growth process with training and professional growth advisory