Senior Software Engineer - Tools and Applications

• Develop high-quality AI tools and applications for the workforce to use
• Ensure high availability, reliability, performance, and security of AI tools
• Modify FOSS (Free and Open-Source Software) to accommodate customer’s use cases
• Regularly engage with customers, conducting requirements elicitation and developing solutions to address their needs
• Maintain existing customer-facing infrastructure and applications, ensuring reliable services
• Serve as a technical lead for AI Tools and Applications initiatives, coordinating work across integrated teams
• Conduct regular one-on-ones and provide coaching, feedback, and support for assigned team members
• Navigate ambiguity and define solutions for complex, underspecified systems and requirements
• Establish new technical policies, standards, and governance frameworks where gaps exist
• Drive adoption of new technologies and practices across engineering teams
• Implement and oversee monitoring, logging, and observability solutions for AI services
• Communicate effectively with stakeholders at multiple organizational levels

• Expertise in UI/UX principles
• Significant experience using LLMs as part of a code solution workflow
• Able to learn new technologies quickly
• Strong communication skills and willingness to ask questions
• Mastery of Python
• Demonstrate a willingness to learn, lead a team, and manage multiple junior developers
• Significant experience developing and maintaining production software
• Familiarity with AWS or other cloud service providers
• Experience with Kubernetes/Helm
• Familiarity with Argo CD and/or other CI/CD frameworks
• Experience supporting production software using Site Reliability Engineering (SRE) best practices
• Experience with Docker and containerization

Nice to Have:

• Experience with LLM UI Open-Source software such as OpenWebUI
• Proficiency with AWS or other cloud service providers
• Proficiency with Kubernetes/Helm
• Proficiency with Argo CD and/or other CI/CD frameworks
• Extensive experience supporting production software using Site Reliability Engineering (SRE) best practices
• Proficiency with Docker and containerization
• Experience with LLM model hosting

Experience Required: 12 years, B.S. in a technical discipline or 4 additional years in place of B.S.