Systems Analyst II

Job Summary: The Systems Analyst II plans and configures low- to moderate-complexity software systems to support the administrative function of the University under moderate supervision. This may include departmental and moderately critical applications. Assists in the development of processes. Creates workflows. Installs, configures, supports, and maintains integrations for vendor-supplied software systems. Works on a team and collaborates with specific departments, colleges, and customers around campus. Supports their needs, troubleshooting and resolving issues, and responding to their questions and concerns in a timely manner. May provide guidance and training to entry-level Systems Analysts.

Additional Department Summary: This position, under moderate supervision, administers and supports University-managed cloud applications, including traditional cloud / SaS applications as well as artificial intelligence (AI) platforms such as Anthropic, OpenAI ChatGPT, Microsoft, and Google Gemini. Manages user accounts, groups, roles, permissions, subscriptions, and licenses; performs access and license reviews; maintains service records; and resolves routine to moderately complex account, entitlement, authentication, and configuration issues. Performs approved administrative configuration and assists with routine account, content, and configuration transitions using documented procedures. Coordinates with users, vendors, identity, security, privacy, procurement, records-management, and other technical teams as needed. Maintains operating procedures and user guidance and may provide task-level guidance to entry-level analysts.

Required Minimum Qualifications: Master’s degree; OR bachelor’s degree and two (2) years of IT system analysis experience; OR associate’s degree and four (4) years of IT experience to include two (2) years of IT system analysis; OR High school diploma or GED and six (6) years of IT experience to include two (2) years of IT system analysis.

Skills and Knowledge: Experience supporting or administering cloud applications, enterprise software-as-a-service platforms, identity and access management, software licensing, or comparable IT systems. Experience troubleshooting application access or configuration issues, following change procedures, maintaining technical documentation, and working directly with customers.

Working knowledge of cloud application administration and identity and access management concepts, including accounts, groups, roles, permissions, authentication, multifactor authentication, subscriptions, and licenses. Ability to learn and administer multiple vendor consoles and apply documented technical, security, privacy, procurement, records-management, and responsible AI requirements. Skill in resolving routine to moderately complex account, access, entitlement, license, and configuration problems; gathering logs and administrative information; documenting work; maintaining accurate inventories; and escalating issues appropriately. Ability to communicate clearly with users of varying technical ability, manage multiple requests, protect confidential information, and create concise support documentation.

Preferred Qualifications: Experience administering enterprise cloud applications or AI platforms, including Anthropic, OpenAI ChatGPT, Microsoft cloud and AI services, or Google Gemini. Experience with enterprise identity providers, single sign-on, automated provisioning, license-management portals, audit reporting, ticketing systems, service documentation, and higher education technology support. Relevant cloud, identity, security, or vendor certifications.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

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