Systems Analyst IV

Job Summary: The Systems Analyst IV plans and configures high-complexity software systems to support the administrative function of the University under minimal supervision. This may include enterprise and highly critical applications. Assists in the development of processes. Creates workflows. Installs, configures, supports, and maintains integrations for vendor-supplied software systems. Works on a team and collaborates with specific departments, colleges, and customers around campus. Supports their needs, troubleshooting and resolving issues, and responding to their questions and concerns in a timely manner. Provides guidance, training, and/or supervision to other Systems Analysts.

Additional Department Summary: This senior-level subject matter expert, under minimal supervision, leads the design, optimization, integration, sustainment, and advisory support of high-complexity, enterprise University cloud applications, including artificial intelligence (AI) platforms such as Anthropic, OpenAI ChatGPT, Microsoft, and Google Gemini. This position works with cloud systems engineers to manage Azure and Google GCP environments. Establishes technical service models, account and access structures, delegated-administration boundaries, lifecycle practices, integration approaches, migration strategies, support standards, and roadmaps. Leads complex implementations, consolidations, migrations, integrations, and root-cause analysis; evaluates vendor changes and service risks; and advises University units on supportable platform use, configuration, access, data handling, and operational practices. Coordinates institution-wide work with security, privacy, procurement, legal, records-management, accessibility, identity, architecture, vendors, and functional stakeholders. Provides guidance, training, and/or supervision to other Systems Analysts.

Required Minimum Qualifications: Master’s degree and four (4) years of IT system analysis experience; OR bachelor’s degree and six (6) years of IT system analysis experience; OR associate’s degree and eight (8) years of IT experience to include six (6) years of IT system analysis; OR high school diploma or GED and ten (10) years of IT experience to include six (6) years of IT system analysis.

Skills and Knowledge: Advanced knowledge of enterprise cloud application administration, identity and access management, role-based access control, delegated administration, enterprise licensing, tenant or organization configuration, audit logging, APIs, integrations, data migration, service lifecycle management, and vendor support processes. Ability to translate business, technical, security, privacy, accessibility, records, procurement, contractual, and responsible AI requirements into supportable service designs, controls, standards, migration strategies, implementation plans, and operating models. Expert skill in resolving complex cross-platform issues involving authentication, authorization, provisioning, content, integrations, data flows, configuration, and vendor dependencies. Ability to evaluate alternatives, constraints, risks, and total support impact and present clear recommendations to technical and non-technical audiences. Ability to lead projects, coordinate stakeholders, mentor or supervise analysts, develop roadmaps and documentation, and make sound decisions with minimal supervision.

Preferred Qualifications: Six (6) years of experience supporting or administering cloud applications, enterprise software-as-a-service platforms, identity and access management, application integrations, or comparable IT systems, including experience leading complex migrations, implementations, integrations, troubleshooting, or technical projects. Experience advising customers or leadership on technical solutions, service design, operational risk, governance controls, or technology adoption.

Experience serving as a senior administrator, technical lead, service owner, architect, or consultant for enterprise cloud applications or AI platforms, including Anthropic, OpenAI ChatGPT, Microsoft cloud and AI services, or Google Gemini. Experience with Microsoft Azure or Google GCP. Experience with enterprise agreements, tenant consolidation, complex content migrations, identity federation, automated provisioning, APIs, scripting, audit and usage analytics, governance, service design, roadmap development, and institution-wide implementations. Experience advising distributed higher education units on enterprise technology adoption. Relevant advanced cloud, identity, security, architecture, data, service-management, project-management, or vendor certifications.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

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