IT Solutions Developer

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Install, configure, and maintain computer hardware, software, and peripherals as well as troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Monitor and maintain computer systems and networks to ensure optimal performance and security.
• Document IT processes, procedures, and troubleshooting steps for knowledge sharing, and collaborate with other IT Team members to implement and maintain IT policies and procedures.
• Provide updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person and remote support.
• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software.
• Troubleshoot & maintain IT infrastructure equipment including computers/laptops, phones, printers, conference rooms, servers, and network devices.
• Create and support user account and group membership setups in Active Directory.
• Install, maintain, and troubleshoot ethernet and fiber optic cables.
• Evaluate, prioritize, and resolve IT problems and requests; escalate when appropriate.
• Track and maintain inventory and distribution records for all hardware and components.
• Maintain a clean and organized work area by following established guidelines.
• Safely operate scissor lifts to run network lines and mount equipment.
• Develop, test, and maintain software applications to meet organizational needs.
• Write clean, efficient, and well-documented code in various programming languages (e.g., VB.NET, C#, PowerShell, HTML)
• Identify and resolve software bugs to ensure optimal performance.
• Collaborate with cross-functional teams, including developers, designers, and stakeholders, to enhance software functionality.
• Participate in the design and planning of new software features and solutions.
• Create and maintain comprehensive documentation for code and software usage.
• Write and optimize SQL queries to retrieve and manipulate data efficiently.

• Technical Capacity.
• Thoroughness.
• Time Management.
• Proficient Communication.
• Proficient in one or more programming languages (e.g., VB.NET, C#, PowerShell, HTML)

Required Education and Experience

• High school diploma
• Two to three years of relevant experience

Preferred Education and Experience

• Bachelor’s degree in computer science, information technology, or a related field.
• 2+ years of experience in technical support role.
• 2+ years of experience in software development.
• Experience with network management and security practices is a plus.
• Knowledge of automation tools and scripting is preferred.
• Previous experience in a hybrid IT support and development role is advantageous.
• Strong analytical skills and the ability to translate business needs into technical solutions.

Eligibility Qualifications

• Experience with MS 365, SharePoint, and other MS applications.
• Ability to work with a sense of urgency in a team-oriented environment.
• Familiarity with cybersecurity, including antivirus, back-up, and data recovery solutions.
• Excellent problem solving and troubleshooting skills.
• Knowledge of computer and network (switches, routers, etc.) hardware.
• Good interpersonal and communication skills.
• Adaptability to stay current with evolving technologies.

• Benefits for full-time employees include Paid Time Off, medical, dental, vision, life & disability insurance, 401k matching, Employee Referral Program, and Employee Assistance Program
• Position Type/Expected Hours of Work This is a full-time position. Hours of work are Monday through Friday, - 8:00 a.m. to 5 p.m., 40 hours per week. Overtime may be required based on business needs.