Field Installation Technician

Graham Personnel Services is seeking a skilled Field Installation Technician to install, configure, troubleshoot, and support POS systems, networking equipment, printers, and low-voltage infrastructure at customer locations throughout the Midwest and across the United States.

This hands-on, customer-facing position supports retail stores, restaurants, warehouses, distribution centers, and healthcare environments. The ideal candidate is technically capable, dependable, customer-focused, and comfortable working independently in a high-travel environment.

Key Responsibilities

• Install, configure, test, and troubleshoot POS systems, PCs, printers, scanners, routers, switches, wireless access points, and related equipment.
• Install, terminate, label, and test Cat5e, Cat6, and fiber-optic cabling to industry standards.
• Conduct site surveys and identify equipment, cabling, connectivity, and installation requirements.
• Read and interpret blueprints, floor plans, wiring diagrams, and technical documentation.
• Troubleshoot hardware, networking, connectivity, and installation issues in the field.
• Service Zebra thermal/barcode printers and network-connected printing equipment, including healthcare printing solutions.
• Work closely with Project Managers, customers, and other technicians to complete projects safely, accurately, and on schedule.
• Maintain accurate installation, service, inventory, and project documentation.
• Maintain company tools, equipment, and vehicles.
• Deliver professional, responsive customer service and represent DecisionPoint Technologies positively at customer locations.
• Follow applicable safety, security, HIPAA, and customer-specific requirements., * Approximately 90% travel throughout the Midwest and other U.S. regions.
• Overnight travel is required.
• Occasional weekend work may be necessary based on customer schedules and project requirements.
• Must be comfortable working in a variety of customer environments and traveling extensively.

• High school diploma or GED required.
• 2-3 years of field service experience with mechanical, electronic, networking, or technology equipment.
• Experience in healthcare environments such as hospitals, clinics, or laboratories preferred.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Experience with Zebra thermal/barcode printers or healthcare printing solutions preferred.
• Familiarity with network-connected devices and basic networking equipment.
• Ability to read technical documentation, wiring diagrams, and floor plans.
• Strong communication, customer service, documentation, organizational, and time-management skills.
• Ability to work independently and manage multiple service calls or projects.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Networking, printer repair, cabling, or field-service certifications are a plus.
• Valid driver’s license with a clean driving record., Bar Code Printers, Blueprints, Clinical Laboratory, Communication Skills, Customer Relations, Customer Support/Service, Distribution Services, Distribution Warehousing, Documentation, Driver’s License, Electrical Wiring, Ethernet Cable, Fiber Optic Cable, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Hospital, Identify Issues, Industry Standards, Low Voltage (LV), Microsoft Excel, Microsoft Outlook, Microsoft Word, Network Administration/Management, Network Connectivity, Network System Hardware, On Site Support, Point of Sale (POS) Systems, Printers, Printing, Project Schedule, Restaurant, Retail, Technical Writing, Telephone Skills, Thermal Printers, Time Management, Willing to Travel