Business Systems Analyst I - Information Technology

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Engages with Pima County department or elected official Subject Matter Experts (SMEs) to gain understanding of how the entity operates to deliver on its mission;
• Researches and documents the technical tools (hardware and software) that enable business operations for departments and/or elected officials;
• Identifies and documents areas of operational improvement that can be gained via changes in technology;
• Communicates proposed changes in technology to technical teams and/or third-party vendors for design, development and deployment via requirements definition documents, work items in a work management tool, visual representations, and oral presentations;
• Coordinates requirements definition and business case for change with department and/or elected official SMEs;
• Provides status updates to leadership in oral and written form;
• Executes project management techniques (Agile, Waterfall, etc.) to ensure efficient and effective delivery of technical solutions;
• Effectively negotiates for viable solutions to technical, process and priority conflict resolution; Serves as a team member to deliver technical solutions on larger projects and/or for multiple departments. *, Licenses and Certificates : Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record., Working Conditions : Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.

The Pima County Information Technology Department is seeking a self-motivated, thorough, disciplined, and perceptive individual for the role of Business Systems Analyst I. The ideal candidate has experience and working knowledge of analyzing business processes and functions to identify opportunities for improvement and promote greater efficiency and effectiveness. As a member of the Pima1 Enterprise Resource Planning, this role involves close cooperation and coordination across the entire IT Department, with particular focus on providing technical service to a range of Pima County departments.

The successful candidate will be:

• Self-motivated
• Thorough, with attention to detail
• Enthusiastic
• Always learning Able to work effectively with technical specialists, business specialists, and customers *

This role requires close collaboration with other project teams, so strong interpersonal skills are essential. We offer an opportunity to apply and expand your skills, work in a supportive team environment, and advance your career. Bring your energy, enthusiasm, professionalism, and drive for continuous improvement and help make a difference in your community by supporting the mission of Pima County government., High School diploma or equivalent AND two years of experience in either computer hardware or software support, business analysis or data analysis.

(Relevant education from an accredited college or university may be substituted.)

Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write “see resume” on your application.

Preferred Qualifications : (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum one (1) year of experience in information technology supporting and administering various business system applications.
• Minimum one (1) year of experience gathering, documenting requirements while capturing baseline measurements to support analysis and improvement.
• Minimum one (1) year of experience in analysis of current business processes, development and documentation of new business processes, gaining acceptance of the new or modified business process, and implementing revised and new business processes.
• Minimum one (1) year of experience working with multiple customers, both internal and external to the organization, who have a wide range of business requirements related to information technology. Minimum one (1) year of experience leading organizational change initiatives and implementing performance improvement strategies to enhance operational efficiency, employee adoption, and business outcomes. *, Physical/Sensory Requirements : Repetitive wrist, hand and/or finger movement. Ability to communicate clearly (verbal, written). Must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access filing cabinets, office machinery, etc.