IT Professional I

The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.

Essential Duties and Tasks:

Workstation Support

• Installs, configures, maintains, and upgrades, workstation hardware and software.
• Moves equipment.
• Provides training and supervision to departmental student workers on these procedures.
• Investigates, troubleshoots, and resolves workstation and network issues.
• Recommends upgrades for workstations as necessary.
• Recommends specifications for workstation and/or peripheral or hardware purchases.
• Monitors and maintains system security.

General Support

• Provides centralized support for computer needs, both on campus and regional locations supported by the department.
• Research, recommends, and resolves a wide range of technical and procedural problems for customers.
• Provides estimates and progress reports.
• Works with departmental staff to understand and outline goals and objectives for departmental technology needs.
• Makes recommendations to create efficiency and enhance operations of the department.
• Ensures work is accurate and in compliance with department or project quality standards.

Departmental Support

• Assists management in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of the department.

Training

• Participates in training and professional development sessions as needed.

• Bachelor’s degree or equivalent combination of education and experience.
• Four months (1 semester) of student worker and/or customer service experience.

Preferred Qualifications:

• Experience providing technical support in an information technology environment, including troubleshooting hardware, software, and network-related issues.
• Experience supporting users in a higher education, enterprise, or large organizational environment.
• Experience installing, configuring, and maintaining workstation hardware, software, and peripheral devices.
• Experience with ticketing systems or other IT service management tools for tracking and resolving customer requests.
• Experience supporting Windows operating systems, Microsoft 365 applications, and common desktop technologies.
• Experience providing customer-facing technical support and communicating technical information to non-technical users.
• Relevant technical training, certifications, or coursework in information technology, computer science, networking, or related fields.

Knowledge, Skills, and Abilities:

• Ability to multitask and work cooperatively with others.
• Must be able to work in a collaborative team environment.
• Strong interpersonal skills.
• Customer service experience.
• Experience configuring, administering, and/or troubleshooting.

Physical Requirements:

• Ability to lift and/or move medium weight objects.

Other Requirements and Factors:

• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.
• This position is security sensitive.
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.
• This position allows alternate work location per TAMU guidelines.
• May be required to provide on-call support on nights and weekends as needed.
• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.

Salary: $47,500 annually