IT Support Specialist

The IT Support Specialist is responsible for providing technical assistance, troubleshooting, and support to end users across the organization, which has offices across the state of Missouri. This role ensures that hardware, software, and network systems function efficiently and securely. The IT Support Specialist is a key contributor to maintaining operational continuity and delivering a positive technology experience for employees., 1. End-User Support

· Provide timely technical support via phone, email, chat, or in person.

· Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripheral equipment.

· Install, configure, and maintain operating systems, applications, and software updates.

· Assist employees with account setup, password resets, and access permissions.

· Travel to offices as needed to install equipment and provide support, typically less than 20% of the time.

1. Technical Troubleshooting

· Diagnose and resolve hardware, software, and network connectivity issues.

· Escalate complex problems to senior IT staff or external vendors as needed.

· Document issues and solutions in the IT ticketing system.

1. Systems & Network Support

· Support routine monitoring of network and system performance.

· Assist with maintaining network equipment, including switches, routers, and wireless access points.

· Perform regular system checks and contribute to proactive maintenance initiatives.

1. Asset Management

· Set up new workstations and prepare equipment for onboarding new employees.

· Support lifecycle management of devices and technology equipment.

1. Security & Compliance

· Follow cybersecurity best practices and ensure users comply with IT policies.

· Assist with antivirus, endpoint protection, and security update deployment.

· Report security incidents or unusual system behavior to the IT Manager.

1. Documentation & Training

· Maintain technical documentation, FAQs, and user guides.

· Provide basic training for staff on hardware, software, and IT procedures.

· Recommend improvements to support processes and workflows.

1. Other Duties as assigned

· High school diploma or equivalent; associate or bachelor’s degree in IT or related field preferred.

· 1-3 years of experience in IT support, help desk, or technical troubleshooting.

· Strong understanding of Windows environments.

· Knowledge of common business applications (Microsoft 365, Teams, Acrobat, etc.).

· Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, 802.11x).

· Excellent customer service and communication skills.

· Reliable transportation.

Preferred

· Relevant certifications such as CompTIA A+, Network+, Microsoft MCP.

· Familiarity with Powershell, EntraID, Exchange Online, and Sharepoint

· Strong understanding of HIPAA compliant computer operations.

· Experience with ticketing systems (e.g., Jira, Zendesk, Atera).

· Experience with mobile device management (MDM) tools.

Key Competencies

· Strong problem-solving skills

· Reliable transportation

· Patience and customer-oriented approach

· Ability to multitask and prioritize

· Attention to detail

· Team collaboration

· Willingness to learn and adapt, * Microsoft 365 administration: 1 year (Required)

• online email administration: 1 year (Required)
• wireless network troubleshooting: 2 years (Required)
• Word/Excel: 2 years (Required)

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance