Information Technology Coordinator

For over 45 years Sierra Neurosurgery Group has been Northern Nevada’s leader in providing exceptional spine, brain, and pain management care. We are seeking a detail-oriented, experienced Information Technology Coordinator to join our team. The ideal candidate will have a strong understanding of both hardware and software, experience working in a physician practice or hospital setting, experience training staff to use appropriate software and systems as well as strong customer service and communication skills., Security

• Creating policies and procedures for improving and securing networks and systems
• Supports staff’s use of various systems including access cards, alarm codes and door schedules.

System Management

Responsible for overseeing all IT systems and acts as a resource for and responding to questions for:

• Billing and collections
• Administering Microsoft 365, Google Suite, Windows 11, Windows Server, MAC-OS, Active directory
• Provides staff training and support for all new software applicants
• Facilitates requests for special database searches and reports
• Supporting a variety of applications including but not limited to Adobe, Microsoft Office, EHR
• Manages electronic data interchange with payers, reference labs, and hospitals
• Manages electronic remittance advice
• Acts as an internal resource for questions about the system as needed
• Develops and maintains a policy manual for all systems operations including programming, security and maintenance
• Manages PACS, and DICOM access and issues
• Manages all aspects of phone system, supporting on premises PBX, assists with transition to cloud-based VOIP solution.
• Troubleshoots issues with all systems

Maintenance

• Identifies and resolves all hardware and software system problems, as requested by management and staff
• Maintains system hardware and software as appropriate
• Implements and oversees all system updates and upgrades
• Maintains all managed care payer rule changes, updates, and additions
• Maintains all insurance, patient, code, and other master files

Training

• Assess and analyze training needs, developing policies and procedures, and training staff on those policies
• Liaise with management and staff in areas where IT is being applied
• Talk with developers and suppliers of new IT products and teaching methods to maintain valid personal knowledge and skill

External Relationships

• Maintains relationship with appropriate technical staff at various vendors including MSP

External Relationships

• Attends all continuing education courses as requested
• Performs any additional tasks requested by the CEO

• Knowledge of hardware and software issues
• Experience working in a physician practice or hospital setting
• Experience training staff to facilitate information system functions
• Strong communication skills, collaborating with Operations team on best practice changes and improvements, * Do you have an Undergraduate degree in MIS or business management systems? required.
• Do you have direct IT support or coordination experience in a healthcare environment?

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance